MAM
ASCI upholds complaints against BBC, ET Now, Snapdeal, Ola, Airtel and Uber
MUMBAI: In December 2015, The Advertising Standards Council of India’s (ASCI) Consumer Complaints Council (CCC) upheld complaints against 42 out of 79 advertisements. Out of the advertisements against which complaints were upheld, eight belonged to the Healthcare category, nine to the Education category, followed by seven in the E-commerce category, three in Telecommunications and broadband category and fifteen advertisements from other categories.
Here below are a few of the ads against which complaints were upheld by the council:
In the case of television the following complaints were upheld:
British Broadcasting Corporation (BBC World News): The claim in the advertisement, ‘BARC says we are India’s No.1 English news brand’, violates the Guidelines of BARC under Measurement & Comparison and also contravenes the ASCI Code.
Times Broadcasting Ltd (ET Now): The advertisement claims, ‘No.1 Now an Undisputed leader’ and ‘No 1 Week after Week’. ET Now has used weekly data to claim leadership position. This is in violation of BARC India Ratings – Principles of Fair and Permissible Usage, which state that ‘The period of comparison must cover at least four consecutive weeks of data’. Thus, the advertisement promo also contravened Chapter I.3 of the ASCI Code.
In the ecommerce category, as per the council, the line ‘kahan se kharchega paise, baniye ka jo poot hai, aadhe khakhe diya dhaba jisme dry fruits hai’ used in an OLX India Pvt Ltd (OLX India) advertisement was deriding a certain caste of people (baniya). In another OLX India ad, the visual of ‘a police inspector riding a bike without a helmet’ as shown in its ‘Sell Scooter Buy bike’ advertisement promotes an unsafe practice. On the other hand Snapdeal’s claim of ‘free delivery’ advertised in its commercials was not deemed sustainable by ASCI.
Another ecommerce brand that failed to stay true to its advertisement claim was Uber India. The claim in the advertisement, ‘Switch to Uber @ Rs.9/-per km period’, was not substantiated and was also misleading by omission of any disclaimer that other additional charges are also being charged per minute/per trip.
Koovs advertisement which was also its first brand campaign displaying global fashion titled ‘Step Into Koovs’, also came under the radar. The scenes in the advertisement – ‘a girl jumping from a top floor of a building to a shirt which is hanging in the air, a girl jumping from a balcony and falling down a few floors down across the staircase, a boy jumping down from the balcony straight into the outfit’, without justifiable reasons show and encourage dangerous practices, manifest a disregard for safety and encourage negligence. Regardless of the disclaimer, the advertisement contravened the ASCI Codes due to the objected visuals being shown, shared ASCI.
In the telecommunications category, three complaints against Bharti Airtel were upheld.
The advertisement by Airtel showcasing a girl urging users to internet on their phone in the night because they will get 50 per cent cash back the next day, regardless of the disclaimer, the word ‘Cash Back’ in the claim ‘50 per cent cash back on night interne’” was upheld as incorrect and misleading.
Similarly, the Airtel advertisement that claimed ‘unlimited song downloads for free on Airtel’, is misleading by ambiguity as the data plan is required to be purchased and the ‘download activity’ for the unlimited music is also not free as there is an applicable data charge.
Another ad was the one from Airtel that claimed ‘50 per cent data offer’ during night time from 12am to 6am. The language of the super in the advertisement was not in Hindi and the hold duration of the disclaimer in the TVC was less than 4 seconds. Thus, the TVC contravened the ASCI Guidelines on Supers.
To see the full list of complaints upheld by ASCI in December 2015 click here.
Brands
Ather Energy doubles service network to 500 centres nationwide
EV maker scales support alongside growth to keep riders on the road
MUMBAI: Ather Energy is quietly building more than just scooters. It is building the backbone to keep them running.
The electric two-wheeler maker has expanded its service network to 500 authorised centres across India, nearly doubling its footprint in a year from 277. The move mirrors its growing retail presence and signals a clear focus on one often overlooked part of EV ownership, what happens after the purchase.
From the outset, Ather has prioritised service support in every city it enters, aiming to make ownership as smooth as the ride itself. Its Gold Service Centres bring in upgraded customer lounges, modern equipment and processes designed to make servicing more transparent and reliable.
Speed, too, is part of the pitch. Through its ExpressCare initiative, riders can get periodic maintenance done in about an hour, now available across 82 centres, turning what used to be a chore into a quick pit stop.
Ather Energy chief business officer Ravneet Singh Phokela said, “Crossing 500 service centres is an important milestone as we scale across the country. Reliable after-sales support is central to the ownership experience, and our focus remains on consistent service quality and accessibility.”
The expansion comes as demand grows for models like the Ather 450 and the Rizta, which have helped the company reach a broader set of riders across metros and emerging cities alike.
Alongside servicing, Ather continues to power up infrastructure through the Ather Grid, now one of the largest fast-charging networks for two-wheelers, with over 4,300 charging points.
With plans to scale further and deepen its presence, Ather’s approach is clear. Selling the scooter may start the journey, but keeping it running smoothly is what sustains it.
