Brands
Adani Wilmar tops Kirana Club report for stellar customer service and order fulfillment
Mumbai: Adani Wilmar emerges as a frontrunner in the newly released Kirana Club Insider report findings, showcasing the performance of FMCG brands in crucial servicing aspects of customer service. The brand has secured an A+ rating for its exemplary performance in efficient order fulfillment. Outshining renowned brands, Adani Wilmar’s commitment to prompt delivery resonates strongly with kirana retailers.
With a focus on addressing retailers’ pain points, the report highlights the significance of timely product delivery. Adani Wilmar’s absence from the list of brands associated with out-of-stock issues as well as defective products emphasises its proactive approach to inventory management, ensuring uninterrupted supply chains and mitigating potential revenue losses.
Kirana Club insider report findings surveyed over 9,000 retailers on the Kirana Club platform and was conducted from 15 April to 5 May, with a majority of respondents from the HSM (Hindi-speaking market) region.
https://insider.kirana.club/p/retailers-verdict-on-servicing
Brands
Sapphire Foods FY26 revenue rises to Rs 3,125 crore, posts loss
Q4 revenue at Rs 792 crore, FY26 loss at Rs 32 crore amid cost pressures.
MUMBAI: If growth is on the menu, profitability seems to have taken a brief detour. Sapphire Foods India reported a steady rise in topline for FY26, even as rising costs weighed on profitability. Revenue from operations grew to Rs 3,125 crore for the year ended March 31, 2026, up from Rs 2,882 crore in FY25. However, the company swung to a loss, reporting a net loss of Rs 32 crore for FY26, compared to a profit of Rs 17 crore in the previous year. Total income for the year stood at Rs 3,153 crore, while total expenses climbed to Rs 3,167 crore, reflecting pressure across key cost heads.
In the March quarter, revenue came in at Rs 792 crore, compared to Rs 711 crore in the same period last year. The company reported a quarterly net loss of Rs 13 crore, against a profit of Rs 2 crore a year earlier.
Cost pressures remained visible across operations. Material costs rose to Rs 995 crore for FY26, while employee expenses increased to Rs 428 crore. Other expenses, the largest component, stood at Rs 1,229 crore, underscoring the impact of store operations and expansion-related spends.
Depreciation and amortisation expenses also climbed to Rs 392 crore for the year, reflecting continued investments in store infrastructure and growth.
At the operating level, the company reported a loss before tax of Rs 37 crore for FY26, compared to a profit of Rs 23 crore in FY25. Exceptional items added Rs 24 crore to the cost burden during the year.
On the balance sheet, total assets rose to Rs 3,256 crore as of March 31, 2026, up from Rs 3,041 crore a year earlier, indicating ongoing expansion. Net worth stood at Rs 1,389 crore.
Despite profitability pressures, operating cash flow remained resilient at Rs 507 crore, highlighting underlying business strength and demand stability.
The numbers paint a familiar picture in the quick-service restaurant space, growth continues to be served hot, but margins are still finding their footing.
