Brands
AC Nielsen invests Rs 100 million in hand held terminals in India
MUMBAI: Market research organisation AC Nielsen India has unveiled its plans to create the country’s first ever market research field force equipped with Hand Held Terminals for data collection across the nation.
This announcement marks the culmination of a two-year long plan to bring world-class collection methodology to India. The company will sink in Rs 100 million into the venture.
AC Nielsen’s Hand Held Terminal is a personal digital assistant embedded with proprietary software applications designed to capture retail sales data used by the country’s marketing community. With this investment, AC Nielsen becomes the first market research organisation to deploy Hand Held Terminals across the country.
The company states that the level of investment and technological advancement are unprecedented in the market research industry in India. It is the single largest technological investment since the inception of market research in India with the launch of Operations Research Group in 1961. AC Nielsen states that this move reaffirms its commitment to grow the industry as a market leader and deliver the best quality data to India’s marketing community.
Hand Held Terminals offer a paperless solution for capturing marketing information to be used by marketing decision makers and analysts. Until now, all consumer product marketing-related data has been captured by more traditional means. The company states that the paper-and-pencil methodology, while accepted as a norm, just needs to be improved in tandem with the rapid development on the technology front.
Hand Held Terminals with built-in error-checking mechanisms on the other hand offer marketers leading edge collection of better quality, less error-prone data. This is especially important when the information pertains to over 150 varied product categories and over 17,500 brands from 50,000+ shop shelves across the country’s vast retailing landscape.
Data from 750 individual Hand Held Terminals will be transmitted from over 200 locations across the country to AC Nielsen’s processing hub at Baroda and supported by a technology infrastructure using Compaq Unix and high-end servers for data storage and processing. The company adds that this ability to collect, transmit and therefore process data faster will enable it to reduce turnaround time for delivering market information to marketers from the present 16 days to nine days.
The knock-on effect is faster and more effective marketing actions than ever before. The benefits can range from better sales to more efficient and targeted distribution. The Hand Held Terminal initiative in India has been under planning and conceptualisation for a period of 18 months. The technological enhancement process has also entailed rigorous training of ACNielsen’s mammoth in-house field force with the aid of specialist workshops covering each of ACNielsen field professionals in every state. “
Brands
Reliance Retail FY26 revenue rises 11.8 Per Cent to Rs 3.7 lakh crore
Q4 revenue up 11.1 Per Cent, hyperlocal orders surge 4x, PAT steady
MUMBAI: Reliance Retail isn’t just ringing up sales, it’s ringing doorbells faster than ever. Reliance Retail Ventures Limited (RRVL) reported a steady FY26 performance, with growth powered by store expansion, a sharp surge in hyperlocal commerce, and consistent traction across grocery, fashion and jewellery. For the full year, revenue rose 11.8 per cent year-on-year to Rs 3,70,026 crore. In the January–March quarter, revenue from operations climbed 11.1 per cent to Rs 87,344 crore, up from Rs 78,622 crore a year earlier.
Operating performance remained stable, with Q4 EBITDA inching up 3.1 per cent YoY to Rs 6,921 crore from Rs 6,711 crore. However, quarterly profit after tax held steady at Rs 3,563 crore. For the full fiscal, PAT grew 11.7 per cent to Rs 13,842 crore.
Expansion remained a key lever. RRVL added 1,564 new stores during FY26, while simultaneously scaling its digital and hyperlocal commerce play. The latter emerged as a standout, with daily orders surging more than fourfold year-on-year in Q4, underlining a clear shift towards faster, localised fulfilment.
In grocery, large-format stores maintained momentum, aided by festive demand and the expansion of Smart Bazaar, which crossed 1,000 stores. Promotional campaigns such as ‘Full Paisa Vasool’ delivered record results, with sales rising 26 per cent YoY.
Digital commerce also picked up pace. JioMart added 5.8 million new users in Q4, nearly doubling its registered base year-on-year. Hyperlocal orders grew 29 per cent sequentially and over 300 per cent annually during the quarter.
Fashion and lifestyle saw steady traction. Ajio recorded a 23 per cent YoY rise in average bill value, while fast-fashion platform Shein crossed 11 million app installs, scaling rapidly with expanding product lines.
The jewellery business added further shine, with average bill value jumping 53 per cent YoY, largely driven by rising gold prices and sustained consumer demand.
Commenting on the shift, RRVL executive director Isha Ambani said hyperlocal commerce has become a structural growth driver, with orders rising more than fourfold over the year.
Looking ahead to FY27, the company is betting on technology to deepen engagement. The focus, Ambani noted, will be on AI-led merchandising, sharper pricing strategies and disciplined execution turning scale into sustained customer value.
In short, the carts are fuller, the clicks are quicker, and the next phase looks less about reach and more about precision.
