iWorld
CDN players work for efficient content delivery experience
MUMBAI: Internet users in India are growing exponentially, riding on the back of cheap smartphones and low-cost data plans. By 2020, there will be 730 million internet users in India. This makes content delivery networks (CDN) crucial and the need to be efficient.
In India, it’s a good time for CDN players to be in the market. The traffic growth is turning CDN into a necessity. While a major chunk of it is coming from tier III cities, rural areas where traditionally internet connection has not been good, Akamai media country sales manager Sandeep Reddy believes better in-depth optimisation can provide an enhanced experience to users at the fringes.
“In India, we have been seeing massive growth. It’s poised to grow 30 to 35 per cent year on year. That’s one of the fastest growth you can see in the world,” Limelight Networks country head Gaurav Malik says.
Several big CDN players provide added services. While some focus on fastest delivery of content, others highly emphasise on security to protect customer data. Along with digital growth, the CDN market also needs to ensure seamless viewer experience. If your content takes more than a few seconds to load, 50 per cent of the traffic is likely to bounce off. The need of the hour is faster delivery.
Brightcove, a leading technology company in the field, started in 2004, has stuck to a B2B model since inception. Though it is not directly aligned to customers, the company’s obsession lies with end-user experience. Brightcove media head Greg Armshaw emphasises on the importance of fast delivery. Without claiming to be the fastest players, he says that engineers are working to focus on faster video loading and playing.
Brightcove has its own proprietary software named Context Aware Encoding. “It’s a machine learning process where we examine the content of each frame of the video. We analyse based on past approvals and if we need to save more information about that frame,” says Armshaw.
While cost of delivery is one of the biggest expenditures, Armshaw assures the company can save between 30-50 per cent of it with quality products. One of the features is to look at every frame, encode them and this allows for savings too.
Among other CDN players and large competitors, he thinks this is one feature which adds value to Brightcove’s existence in the space. Recently, Young Hollywood reduced its operational cost using this technology. Its over the top (OTT) channel, Young Hollywood TV, realised a 23 per cent saving in storage and a 35 per cent saving in bandwidth.
Despite the improvement in infrastructure, technological hurdles mar the outcome. One of the challenges, as Malik highlights, is that planned events can be executed better while unforeseen instances like the Ram Rahim row in Punjab can cause hassles. In case of these unplanned events, CDN can face a problem.
With more OTT apps than ever, content discovery for users can be a challenge. Analytics can be the only way out to provide users with great recommendations by getting constant feedback of users’ experience.
Reddy thinks analytics can pave the way for good recommendation by analysing user habit. “Analytics is a growth area for understanding customers and harvesting information about people’s consumption,” Armshaw says.
“Analytics of data is the core of any business, whether its OTT or not. That gives the visibility on what’s working and what’s not. It tells you how people are reacting and adapting to it so that you can improve, learn and improvise on that. It’s a constant feedback,” Malik adds.
Reddy also mentions ‘deeper focus on analytics’ as one of the company’s new initiatives. “We have a tool called cloud test which helps to determine and understand user interaction with the site. End user performance monitoring is a big area of focus,” he says.
CDNs are known to also be targets of piracy such as stealing of live stream and encoding it. However, some players believe streaming is not the primary root of piracy and creating a pay-worthy environment on platforms can curb the problem.
To lessen the security threat also, CDN companies have various tools. While Limelight Networks uses a private network to manage everything across data centres, Akamai has a platform-based service to protect customers from attacks. The company also tries to provide smarter authentication protocols so that only legitimate users can avail the content.
Content creators are churning out more to gobble and CDN players are there to provide users with better experience. But today, CDN companies are indulging in more services. The more good content and technology will go hand in hand, more users will be attracted to the digital content.
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iWorld
WhatsApp emerges as key commerce channel in India: Meta report
Whitepaper shows 77 per cent of purchases influenced by social media and shoppers spend 2.5 times more across channels
MUMBAI: If shopping once meant a stroll down the high street, today it begins with a scroll on a smartphone. India’s retail journey is being rewritten in real time, as consumers glide between Instagram Reels, WhatsApp chats and physical stores with barely a pause for thought. A new whitepaper by Meta in collaboration with the Retailers Association of India argues that this shift is not cosmetic but structural, powered by artificial intelligence, short form video, creators and conversational commerce.
The numbers underline the scale of the change.
Social media now influences 77 per cent of retail purchase decisions in India, with Meta’s platforms accounting for 96 per cent of social driven discovery. Discovery itself is increasingly passive and visual rather than deliberate and search led. As much as 97 per cent of consumers watch short form video daily, and 60 per cent of time spent on Facebook and Instagram is devoted to video content.
In other words, the shop window has moved to the feed.
The report highlights the growing dominance of the omnichannel shopper, a consumer who researches and buys fluidly across online and offline environments. More than 50 per cent of retail consumers research products online before purchasing in store. Equally, over 50 per cent browse in store before completing their purchase online.
This blended behaviour is lucrative. Shoppers who buy across channels spend 2.5 times more than single channel shoppers. When customers engage across multiple touchpoints, spending rises by as much as 73 per cent. For retailers, unified commerce is no longer a strategy slide. It is a revenue imperative.
Meta India director of E commerce and retail Meghna Apparao, urged brands to focus on three pillars: Reels and creators for authentic storytelling, omnichannel performance marketing to connect platforms, and WhatsApp as a personalised commerce channel. Hitesh Bhatt of RAI noted that the challenge is no longer adopting digital tools but integrating them to deliver measurable outcomes.
Artificial intelligence sits at the heart of this integration. Indian retailers using Meta’s omnichannel optimisation have recorded more than fourfold improvements in omnichannel return on ad spend. Businesses that integrated in store sales data through Meta’s Conversions API have reported Roas uplift ranging from 2 times to 5 times or more, alongside incremental sales growth of up to 9 times depending on category and market.
Integrated data strategies have also delivered revenue growth of up to 15 per cent, suggesting that when digital signals are tied to offline outcomes, marketing efficiency sharpens considerably.
Retailers are already putting this into practice. Reliance Digital has leaned into a Reels first strategy, working with regional creators to drive engagement and measurable business impact. Croma says Meta’s AI powered tools have enabled it to integrate offline data and activate performance marketing across touchpoints, strengthening both footfall and revenue across online and physical stores.
Trust is increasingly creator led. The report finds that 71 per cent of consumers make a purchase within a couple of days of seeing creator content on Meta’s technologies. Campaigns that leverage reels and creators have delivered 71 per cent higher brand intent lift and 19 per cent lower acquisition costs.
Micro and nano creators, in particular, are accelerating purchase decisions by embedding products into relatable, local narratives. Influence is no longer confined to celebrity endorsements. It is distributed, conversational and continuous.
If Instagram and Facebook drive discovery, WhatsApp is emerging as the conversion engine. According to the report, 72 per cent of product discovery now happens on WhatsApp. Retailers using business messaging and click to WhatsApp campaigns are seeing a 61 per cent average improvement in return on ad spend, a 62 per cent increase in leads and 22 per cent higher order values.
The implication is clear. Commerce is shifting from clicks to conversations. Discovery, purchase and post purchase support increasingly unfold within a single chat thread.
The whitepaper argues that omnichannel maturity will define competitiveness in Indian retail. Consumers no longer toggle between online and offline modes. They operate across both simultaneously, often within the same buying journey.
For brands, the task is no longer about being present on digital platforms. It is about stitching together discovery, data, conversation and store experience into a unified loop that can be measured in footfall, revenue and repeat purchase.
As India’s shoppers continue to scroll before they stroll, the retailers who align AI, creators and messaging into one seamless experience may find that the path to growth is less about adding new channels and more about connecting the ones they already have.
