MAM
Paytm expands ‘postpaid’ services to kiranas, other internet apps
MUMBAI: Paytm has announced a significant expansion of 'Paytm Postpaid' to a large set of payment use-cases. This service can now be availed to buy groceries, milk and other home essentials from neighbourhood kirana stores and also at popular retail destinations such as Reliance Fresh, Haldiram, Apollo Pharmacy, Croma, Shoppers Stop among others. Additionally, it has also been extended to various bill payments facilities available on Paytm, shopping on Paytm Mall, and online payments at internet apps such as Domino's, Tata Sky, Pepperfry, HungerBox, Patanjali, Spencer's among others. This service comes as a great relief to Paytm users during the ongoing lockdown, as the increased credit limit and a large set of use-cases will eliminate the need to withdraw cash for meeting monthly household expenses.
Paytm Postpaid is offered in partnership with two leading NBFCs with an instant credit line for various payments to Paytm app users. Seeing an increasing demand for consumer credit during the ongoing pandemic, the company has increased this credit limit up to Rs 100,000 of monthly spends to enable payment for large items such as furniture and consumer electronics among others. Initially, select users will be shown a Postpaid icon in the Financial Services Section to avail Paytm Postpaid post completion of their online KYC with partner NBFC. The bill repayment can be done by the seventh of each month or earlier. Paytm Postpaid offers a passbook to analyze monthly spends to plan everyday expenses.
The company has introduced three variants of Postpaid viz Lite, Delite and Elite which will be offered based on partner NBFC's assessment. While Postpaid Lite comes with limits up to Rs 20,000 and a convenience charge which will be added to the monthly bill, the Delite and Elite offer credit limits from Rs 20,000 to Rs 1,00,000 in monthly spends with no convenience charges. Postpaid Lite has been designed so that users without excellent credit score are also able to avail the convenience and benefits of this service. However, there is no cost associated with activating and keeping Paytm Postpaid or any of its variants.
Paytm president Amit Nayyar said, "Paytm Postpaid is our mission to provide access to credit to every Paytm user. During this ongoing pandemic, it becomes more important for us to stand by fellow Indians and give them the power to buy on credit when required. We are excited to expand this service for payments at kirana and online stores that play an important role in the whole neighbourhood and online shopping experience. We will keep expanding the offering to include more and more Paytm users."
MAM
Manappuram Finance appoints Sreekanth P V as group head – operations
22-year veteran from Bajaj Finance to drive efficiency and customer experience.
MUMBAI: Manappuram Finance just upgraded its operations engine because when customer delight needs turbocharging, even the gold loans get a smoother ride. Manappuram Finance Ltd has appointed industry veteran Sreekanth P V as group head for operations & customer experience at the grade of president. In his new role, Sreekanth will lead efforts to strengthen operational efficiency, enhance customer experience, streamline processes, drive service innovation and scale the company’s digital ecosystems across all business verticals.
Sreekanth brings over 22 years of experience in operations management, digital platforms, product innovation and customer experience within the financial services sector. Most recently he served as deputy executive vice president for digital platforms at Bajaj Finance Ltd, where he led the development of a unified app and web platform strategy and built a cohesive digital ecosystem.
Manappuram Finance, chairman and managing director V. P. Nandakumar said, “We are pleased to welcome Mr Sreekanth P V to the leadership team. He brings extensive experience in operations management, digital platforms and customer experience. As we continue to strengthen our operational capabilities and enhance customer engagement, his expertise will play an important role in driving efficiency, innovation and service excellence across the organisation.”
The appointment reflects Manappuram Finance’s ongoing focus on building a stronger leadership bench and elevating operational standards as the company scales its lending and customer engagement capabilities.
In a sector where every rupee counts twice, Sreekanth isn’t just joining the team, he’s the new conductor making sure the entire orchestra of loans, digital flows and customer smiles stays perfectly in tune.
