Brands
Workday unveils Sana, a new AI tool for businesses
New conversational interface, 300+ skills and deep integrations aim to turn AI from sidekick to operator
CALIFORNIA: Workday has fired a fresh salvo in the enterprise AI race, rolling out “Sana”, a system it touts as “superintelligence for work”, designed not merely to assist, but to act. The pitch is blunt: stop dabbling with disconnected copilots and start letting AI run the plumbing of business.
Unveiled globally on March 20, Sana arrives as a three-part stack, Sana for Workday, a conversational interface; a self-service agent with more than 300 skills; and Sana Enterprise, which plugs into tools from Gmail and Outlook to Salesforce and Slack. The aim is to collapse the sprawl of enterprise software into a single AI-led workflow engine.
At its core, Sana promises four things: find, act, build and automate. Employees can query internal data, execute tasks such as updating records or contracts, generate dashboards, and trigger multi-step workflows, all within the same interface. The twist is where it sits, inside Workday’s existing systems, inheriting their permissions, compliance rules and audit trails.
“AI only works in the enterprise when it’s connected to trusted, deterministic systems,” said Aneel Bhusri, co-founder and chief executive. “Sana is what brings it all together… a powerful way for people to search, reason and orchestrate work across the enterprise.”
The critique of current AI deployments is familiar, flashy pilots, little real impact. Workday’s answer is to embed intelligence where decisions are made and actions executed. Gerrit Kazmaier, president, product and technology, framed it as a shift from suggestion to execution: “AI agents take action using trusted context, not just provide suggestions… a single experience where AI is embedded directly in the flow of work.”
Early adopters suggest traction. Berner claims 90 per cent adoption within 40 days, scrapping 400 ChatGPT licences. Cheffelo calls Sana its “AI backbone”, while Telavox says the conversation has shifted from automating tasks to reimagining entire processes.
Analysts, too, see a broader play. Josh Bersin described the integration as “a major milestone”, arguing it could reshape both customer and employee experience by making AI-native workflows the default.
Sana is being bundled via Workday’s Flex Credits, no separate licence, no added paywall, a move that lowers friction and speeds adoption. Meanwhile, Sana Enterprise extends the system beyond Workday, allowing users to search documents, schedule meetings or track project tickets across multiple platforms in one conversation.
The bet is clear: whoever controls the workflow, controls the future of enterprise software. With Sana, Workday is trying to move AI from a helpful assistant to an invisible operator. If it works, the software menus may vanish, and with them, the way work itself is done.
Brands
E-commerce growth rises, but profits come under pressure
Shop Culture flags rising costs, weak systems and a $5.38 billion quick-commerce boom reshaping global retail
MUMBAI: E-commerce is booming, but profits are thinning. A new report by Shop Culture warns that brands clinging to outdated, growth-at-all-costs strategies are being outpaced in a costlier, more complex 2025 landscape.
Global online retail is expected to cross $6.86 trillion this year, with 2.77 billion shoppers making at least one purchase. Yet returns are under strain: average return on ad spend has slipped to 2.87:1, exposing cracks in how brands chase scale without building sustainable margins.
Three shifts are rewriting the rules. First, retail media is getting pricier, with Amazon’s average cost per click rising 15.5 per cent year-on-year to $1.12. Second, while 77 per cent of e-commerce professionals now use AI daily, many see limited gains as weak systems blunt its impact. Third, geography is no longer expansion, it is strategy. The share of Shop Culture clients operating across multiple markets has more than doubled, from 30 per cent in 2024 to 65 per cent in 2025.
Subarna Mukherjee, founder and ceo, Shop Culture, is blunt: “The e-commerce industry has a nostalgia problem. In 2022, the playbook was simple: list aggressively, spend on ads, and ride the wave of post-pandemic digital adoption. It worked. Revenue grew rapidly. But by 2025, the industry is seeing the consequences of those structural shortcuts. E-commerce itself is not slowing down, the challenge lies in how brands are operating within it.”
Nowhere is the shift sharper than in India’s quick-commerce boom. The segment is set to hit $5.38 billion in 2025, growing 17 per cent and emerging as the fastest-growing globally. What began as a convenience play is fast becoming a margin buffer. In one case, quick commerce drove 70 per cent of a packaged food brand’s online revenue, delivering 130 per cent year-on-year growth. A beauty brand, meanwhile, saw selling prices rise 25 per cent higher than on traditional marketplaces.
Expansion, too, is being rethought. The report argues that brands chasing the largest markets first often stumble. Better outcomes come from sequencing entries based on efficiency, regulatory readiness and competition, with markets such as the UK and Germany offering smarter entry points than the United States.
Compliance has turned from a checkbox into a revenue lever, especially in Europe. Brands with ready frameworks can go live in 8 to 12 weeks, while others risk delays of six months or more due to listing and documentation hurdles.
AI, for all the hype, is no silver bullet. Across more than 1,500 listings, it improved conversion rates by 10 to 15 per cent, cut TACOS by 7 to 10 per cent and reduced stockouts by 20 per cent, but only when layered on strong foundations. As Mukherjee puts it: “AI is not a growth strategy, it is an amplifier. It enhances strong systems and exposes weak ones.”
The message for 2026 is stark. Growth alone will not save brands. Margins, discipline and smarter strategy will. In a market still expanding at breakneck speed, the real race is no longer for scale, it is for survival.
