MAM
Shipsy charts a new course as Servo Sawhney joins to steer customer success
MUMBAI: If the autonomous supply chain is the future, Shipsy just recruited the navigator it needs. Shipsy, the AI-native logistics technology company, has appointed Servo Sawhney as its new chief customer officer, signalling a decisive push toward helping enterprises unlock tangible value from AI and accelerate their journey to an autonomous supply chain.
Sawhney brings over two decades of experience across customer success, enterprise transformation and go-to-market strategy. Having previously helped scale major SaaS players such as HighRadius, he has earned a reputation for converting complex AI into clear business outcomes, a skill many enterprises desperately need as AI adoption outpaces real-world impact.
In his new role, Sawhney will work closely with supply chain leaders worldwide to help them envision, build and execute their AI-transformation roadmap. One of the industry’s biggest challenges isn’t AI capability, it’s understanding the real problem, deploying AI-native solutions correctly, and realising measurable ROI.
That gap is exactly what Sawhney is expected to bridge.
His mandate includes collaborating deeply with Shipsy’s product and engineering teams to help customers seamlessly orchestrate their digital workforce, preparing them for the ‘agentic’ future the company believes will define next-generation logistics and supply chain management.
“Servo’s experience managing complex transformations for Fortune 500 companies will play a key role in enabling this for Shipsy’s customers,” said Shipsy co-founder & CEO Soham Chokshi. Emphasising the company’s customer-first ethos, Chokshi added that successful AI transformation demands a close, consultative partnership not just a technology offering.
Sawhney’s role becomes even more significant as Shipsy sharpens its global ambitions. The company recently announced a strategic partnership with Tech Mahindra, aimed at helping global retailers, logistics companies and consumer goods brands build AI-native capabilities at scale.
Shipsy currently works with 150 plus global customers, and the appointment of a CCO with deep domain experience signals the company’s intent to move beyond deployment and into long-term value orchestration particularly as enterprises demand AI systems that deliver real productivity gains, not just pilot-project hype.
With Sawhney at the helm of customer strategy, Shipsy is betting big on a future where logistics operations are smarter, more autonomous and powered by AI systems capable of delivering end-to-end decision-making.
In an industry racing to merge intelligence with execution, Shipsy appears to be tightening its sails and with Sawhney onboard, ready to catch the next big AI tailwind.
