Brands
Reliance Retail taps Gaurav Kapil as senior vice president, business head
MUMBAI: Reliance Retail has appointed Gaurav Kapil as senior vice president and business head, strengthening its top deck with a seasoned operator known for scaling consumer-facing businesses and sharpening customer experience.
Kapil joins the retail major after a long stint as chief operations officer at OneAssist Consumer Solutions, where he led operations, supply chain, fulfilment and service P&L, while building new D2C, on-demand and re-commerce businesses. His remit included expanding nationwide service coverage, improving turnaround times and lifting net promoter scores across categories.
With more than two decades of experience spanning retail, e-commerce and consumer services, Kapil has previously held senior leadership roles at Craftsvilla, Snapdeal and Flipkart. At Craftsvilla, he was credited with transforming operations, accelerating delivery speeds, improving customer experience by over 30 per cent and sharply reducing fulfilment costs, while scaling private labels and omnichannel capabilities.
At Snapdeal and Flipkart, Kapil focused on operational excellence and customer experience strategy, helping build scalable, technology-led systems and driving material gains in resolution rates and cost efficiency.
At Reliance Retail, he will lead business strategy and operations, drawing on his track record in building large, resilient operations and delivering sustainable growth as the group continues to expand its consumer footprint.
Brands
Jubilant FoodWorks faces Rs 47.5 crore GST demand, plans appeal
Tax authorities flag alleged misclassification of restaurant services
MUMBAI:Â Jubilant FoodWorks Limited has landed in a tax tussle after receiving a GST demand of Rs 47.5 crore from the office of the additional commissioner of CGST and central excise in Thane, Maharashtra.
The order, issued under the provisions of the Central Goods and Services Tax Act, 2017, relates to an alleged incorrect classification of certain services under the category of restaurant services. According to the tax authorities, this classification resulted in a short payment of goods and services tax for the period between the financial years 2019-20 and 2021-22.
The demand includes Rs 47.5 crore in GST along with an equal amount as penalty, in addition to applicable interest. The order was received by the company on March 13, 2026.
In a regulatory filing to the BSE Limited and the National Stock Exchange of India Limited, the company said it disagrees with the order and believes its arguments were not adequately considered.
The company is preparing to challenge the decision and plans to file an appeal. It added that once the redressal process is complete, the demand is likely to be dropped.
Despite the sizeable figure attached to the notice, the company said it does not expect any material impact on its financials, operations or other activities.
The disclosure was signed by Suman Hegde, EVP and chief financial officer, who confirmed that the company received the order at 19:06 IST on March 13 and has already initiated steps to contest it.
The development places the quick service restaurant major in the middle of a tax debate that could hinge on how certain restaurant-linked services are classified under GST rules. For now, the company appears ready to take the matter from the tax office to the appeals desk.
