MAM
Kapture CX appoints Gaurav Juneja as chief revenue officer
Mumbai: Kapture – a renowned SaaS-based customer experience platform has announced the appointment of Gaurav Juneja as the new chief revenue officer (CRO). As part of the strategic appointment, Gaurav will be responsible for developing and executing global growth strategies for Kapture’s business across Indian and international markets.
Gaurav has over 15 years of experience in building a revenue sales funnel, and managing and maintaining relationships across organisational functions and the company’s clientele. He is a strong business leader with a proven track record for driving integration between all revenue functions. Gaurav’s strategic focus will be on enhancing Kapture’s market adoption and expanding its footprint, leveraging the platform’s capabilities to deliver unparalleled customer experiences. His appointment underscores Kapture’s commitment to innovation and its ambition to set global benchmarks in customer service.
Commenting on the appointment decision, Kapture CEO and co-founder Sheshgiri Kamth said, “Gaurav Juneja is in complete tandem with Kapture CX’s exponential growth trajectory. We have confidence in his ability to lead and contribute to the company’s growth and prowess. Together, we look forward to delivering exceptional customer experiences and revolutionising the industry.”
Delighted about the new role, Gaurav Juneja said, “I am truly excited to join Kapture as the Chief Revenue Officer, drawn by our shared mission of revolutionising customer experiences. In today’s ever-evolving landscape, where customers crave seamless & contextual conversations, Kapture stands out with its AI-first platform and a unique vertical focus on sectors like Retail & Ecom, BFSI, Consumer Durables and Travel. What sets Kapture apart is not just its vision but its tangible impact, with over 400 leading enterprise customers leveraging the platform across the US, South East Asia, and India.”
“I am enthusiastic about contributing to Kapture’s success story and redefining the global standards for customer excellence. Together, we will continue to innovate and lead, ensuring Customer experience becomes a key competitive advantage in this fast-paced, interconnected world,” he added.
Prior to his joining at Kapture CX, Gaurav Juneja served as head of digitalisation at Google where he worked with some of the largest omni channel businesses in BFSI, retail, auto and FMCG verticals. His venture into entrepreneurship saw him co-founding StarQuik, a testament to his visionary leadership and knack for innovation, which was later acquired by TATA Trent, marking a significant milestone in his career. Gaurav’s extensive experience also includes senior roles at renowned businesses like Lehman Brothers and Reliance, where he demonstrated exceptional skill in driving growth and leading teams to success.
Gaurav’s unique blend of technical expertise, entrepreneurial success, and executive leadership makes him the ideal candidate to lead our revenue strategies as we aim for exponential growth globally at Kapture CX. He did his MBA from IIM Lucknow and graduated from University of Delhi.
Brands
Safex Group appoints Richa Malhotra as group chief financial officer
Former Standard Chartered executive to steer finance
NEW DELHI: Safex Chemicals has appointed Richa Malhotra as group chief financial officer, strengthening its leadership team as the company prepares for the next phase of expansion in specialty chemicals and global agrochemicals.
In her new role, Malhotra will lead the group’s financial strategy, capital architecture and governance framework as Safex scales operations across multiple verticals including branded formulations, specialty chemicals and contract manufacturing.
A chartered accountant and graduate of Shri Ram College of Commerce, University of Delhi, Malhotra brings more than two decades of experience in business finance, strategic planning, corporate banking and client management.
Before joining Safex, she served as executive director, financial markets at Standard Chartered, where she led teams across India and Sri Lanka and worked closely with large corporates, global subsidiaries and commercial banking clients. Her expertise includes capital structuring, treasury operations, risk management and financial markets led financing solutions.
Safex Group promoter director and joint managing director Piyush Jindal, said the appointment comes at a pivotal time for the company. “Safex stands at an inflection point as we build an integrated platform across branded formulations, specialty chemicals and contract manufacturing. Richa’s experience across global financial institutions will strengthen our financial discipline and help unlock value across the group,” he said.
Malhotra said she was looking forward to contributing to the company’s next chapter of growth. “Safex has built a strong reputation over 35 years with its focus on integrity, innovation and agricultural insight. I am excited to be part of the organisation as it expands its footprint in India and global markets,” she said.
The appointment comes as Safex continues to strengthen its financial foundations and scale operations internationally, positioning itself for future growth milestones.
