Broadband
Wired broadband subscriber base sees turnaround in March; ACT keeps expanding
KOLKATA: The number of broadband subscribers reached 687.44 million at the end of March with a monthly growth rate of 0.93 per cent, slower rate compared to February. While it stood at 681.11 million at the end of February, it grew at 1.15 per cent that month. Surprisingly, fixed wireless subscribers have jumped up by 2.48 per cent whereas it fell by 1.72 per cent in February. Wired subscriber base has also increased by 0.51 per cent in contrast to a negative trend in the previous month.
The Telecom Regulatory Authority of India (TRAI) has released the telecom subscription data as on March 2020. As per the report, the top five service providers constituted 98.99 per cent market share of the total broadband subscribers at the end of March. These service providers were Reliance Jio Infocomm Ltd (388.39 million), Bharti Airtel (148.57 million), Vodafone Idea (117.45 million), BSNL (24.50 million) and Atria Convergence (1.61 million).
As on 31 March, the top five Wired Broadband Service providers were BSNL (8.08 million), Bharti Airtel (2.47 million), Atria Convergence Technologies I.e, ACT (1.61 million), Hathway Cable & Datacom (0.97 million) and Reliance Jio Infocomm Ltd (0.87 million). Notably, Atria has been on an upward ride until the beginning of this year. At the end of last December, its subscriber base was at 1.52 million.
Source: TRAI
While fixed-line broadband sector was struggling to get new subscribers for the last few years, especially due to surge of high-speed low-cost data offered by telco operators, a Crisil report spoke of a spike in fixed broadband subscriptions since 25 March. While the report has predicted a huge growth, TRAI’s April data will be able to show actual numbers based on reports from operators.
As on 31 March 2020, the top five Wireless Broadband Service providers were Reliance Jio Infocom Ltd (387.52 million), Bharti Airtel (146.10 million), Vodafone Idea (117.43 million), BSNL (16.43 million) and MTNL (0.18 million).
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
