Broadband
Shashi Kalanthil to head VSNL’s retail broadband
MUMBAI: Videsh Sanchar Nigam Ltd (VSNL) has appointed Shashi Kalanthil as head retail broadband business.
Kalanthil will oversee the entire business roll out of VSNL’s broadband offering with effect from 1 October, informs an official release.
Kalanthil joins VSNL after a six-year stint at Pepsico India where his last assignment was as the marketing director. Prior to Pepsico, Kalanthil has worked for Hindustan Lever Limited (HLL) in marketing research, sales and marketing division.
Kalanthil was also instrumental in setting up one of India’s earliest cellular networks, RPG Cellular, as head of marketing, sales and customer services in 1995. Kalanthil is an alumnus of IIM – Bangalore and brings with him extensive experience of retail consumer market space, adds the offical release.
VSNL is in the process of rolling out its broadband services across 30 cities in India over the next two years. VSNL has identified retail broadband as a thrust area and endeavors to increase the broadband penetration in the country by introducing world-class applications and services. VSNL’s intent is to offer a ‘triple play’ – voice, data and video-broadband offering.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
