Broadband
SES completes C-Band transition ahead of schedule with Harmonic’s XOS Edge Software
Mumbai: Harmonic (NASDAQ: HLIT) has completed technology upgrades associated with SES’s Phase one transition plan for C-band spectrum in just nine months, it announced on Monday.
This was accomplished utilising Harmonic’s XOS Edge software-based solution for satellite media processing and edge delivery.
“Tight-knit collaboration between partnering companies led to a successful world-first deployment of software solutions for the transformation of C-band spectrum,” said Harmonic senior vice president – business development Jeremy Rosenberg. “Deploying software on off-the-shelf appliances for both the uplink and at hundreds of affiliate locations enabled rapid completion of this project, exceeding the FCC’s stringent deadline. It is a testament to the flexibility that Harmonic’s edge media processing provides and has opened the door to additional and ongoing opportunities with video programmers for new edge distribution strategies.”
Harmonic’s XOS Edge media processing solution, integrated with encryption from NAGRA, enables satellite delivery networks to distribute video services with optimised bandwidth and improved quality utilising the inherent flexibility of software.
“We are excited to lead this transformation for the communications industry and accelerate the path to 5G,” said SES vice president of technology Steve Corda. “Freeing up the 5G spectrum while maintaining the quality and resilience of critical video services was a significant challenge. We can ensure that millions of people across the United States will continue to receive high-quality programming.”
The project aims at seamless transition for Comcast Technology Services (CTS) and its Managed Satellite Distribution affiliates.
“The task of freeing up C-band spectrum was massive and complex,” said Comcast Technology Solutions vice president and general manager of the Communications and Technology Provider Suite Allison Olien. “We are in the midst of a significant technology change, and SES and Harmonic provided a clear and streamlined transition path that assures service continuity for our partners and customers.”
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
