e-commerce
Retail’s runway moment as offline struts ahead of digital discounts
MUMBAI: Clickbait may be sexy, but cash still walks into stores. That was the clear takeaway at the Phygital Retail Convention 2025 (PRC), where industry heavyweights made a persuasive case for why offline retail continues to bag the profits even as online steals the spotlight.
“Online is a matter of discount in India,” quipped Kumar Nitesh, CEO of Ajio Business and Trend Footwear, Reliance Retail, summing up the e-tail paradox, it boosts valuations, sure, but often bleeds the bottom line. While online contributes about 25 per cent to business, Nitesh noted it’s the brick-and-mortar game that ensures retailers aren’t just surfing trends but making money from them.
Earlier in the day, P Senthilkumar, senior partner at Vector Consulting, flagged a deeper inventory dilemma: with fashion trends flying faster than ever, predicting demand has become a retail roulette. “What was sold in the previous session is no longer relevant in the next,” he said, highlighting that the average product lifecycle has shrunk to just four months, a ticking timebomb for inventory planners and merchandisers.
Management thinker Shiv Shivakumar didn’t hold back either, calling out the “buy two, get one free” gimmickry plaguing the apparel space and lamenting the sector’s lack of innovation. Drawing a sharp contrast, he urged retailers to borrow a leaf from the IT playbook where rupee costs meet dollar revenue to de-risk their models and rethink profitability.
Zooming out from fashion to the broader consumer mindset, B S Nagesh, chairman of Shoppers Stop and founder of Trrain, urged traditional grocers to embrace tech-driven scalability, echoing the wider theme of phygital fusion. Meanwhile, Nikhil Bhatia of CBRE India offered a glimpse into the future of retail real estate: where families don’t come for shopping, they come for a showdown of experiences.
Based on insights from 700 voices across metros, Bhatia revealed that entertainment-led retail saw a 150 per cent surge, thanks to rising demand for gourmet food courts, upscale bowling alleys, and family entertainment centres especially in Pune, Bengaluru, and Mumbai. “Entertainment is the new anchor tenant,” he said, painting a vivid picture of malls where dining and dancing might just edge out discount deals.
At PRC 2025, the message rang loud and clear: online may be the poster child, but offline is still the parent paying the bills. And as the retail universe evolves, the future may just lie in a perfect stitch between the two.
e-commerce
Instamart and Duolingo launch street spell check campaign for Instaprint
Duo the owl fixes signboard typos across cities to showcase instant printing.
MUMBAI: If spelling mistakes had a sworn enemy, it might just be a bright green owl with a printer. Instamart has teamed up with language learning platform Duolingo for a quirky nationwide campaign that turns everyday spelling errors into a public spectacle while promoting its instant printing service, InstaPrint. The playful activation takes aim at the many misspelled shop boards and public signs scattered across Indian streets. From “saloons” that promise haircuts rather than drinks to menus and posters peppered with punctuation mishaps, the campaign sends Duolingo’s mascot Duo on a mission to restore linguistic order.
Armed with Instamart’s instant printing feature, Duo prints corrected versions of the mistakes on the spot and pastes them over the originals. The result is a series of humorous street interventions that have quickly begun circulating on social media.
Photos and videos of the grammar correcting owl have been widely shared online, with amused users reacting to the unexpected spell check patrol. One user joked, “Ab ayega na maza bhidu,” capturing the internet’s delight at the unusual campaign.
Behind the humour lies a practical message. The activation is designed to showcase the capabilities of Instaprint, Instamart’s printing service that allows users to print documents and posters almost instantly.
The company says the feature is meant for everyday needs such as printing resumes, visa documents or last minute posters without the usual scramble to locate a print shop.
Instamart introduced Instaprint in 2025 across select metropolitan cities including Bengaluru, Mumbai and Delhi. The service allows users to order printed materials directly through the platform, extending the quick commerce model beyond groceries and household essentials.
By combining Duolingo’s famously persistent owl with India’s street level spelling quirks, the campaign taps into the internet’s long running fascination with grammar mistakes while demonstrating a real world use case for instant printing.
After all, in a world full of typos, sometimes what you really need is a quick printer and a very determined language teacher.
