Broadband
Reliance ties up with LG Electronics for Internet services
MUMBAI: Telecom service provider Reliance Infocomm has announced an agreement with consumer electronics manufacturer LG Electronics to offer instant, assured and uninterrupted Internet connectivity on LG Desktop Personal Computers.
As per the agreement, those buying LG desktop computers across India will be provided the Reliance Cordless Fixed Wireless Phone (FWP) and a data cable to avail of Internet connectivity at speeds that promise to exceed dial-up speeds.
With its pan-India CDMA2000 1x network, Reliance wireless products enable anytime, anywhere, high-speed Internet connectivity through the popular R-Connect service platform. The maximum possible download speed is 144 kbps.
All Reliance Infocomm’ wireless products can be used as wireless modems for Internet access. Says Reliance Infocomm COO Kamal Nanavaty, “This agreement with LG Electronics is yet another step forward in the company’s commitment to bring about a digital revolution in India by changing the way Indians communicate, get entertained and do business. Internet connectivity in India has lagged behind due to poor quality networks and high access costs. Through this tie-up, we are trying to bridge both – the access and cost gaps. With our Phase II expansion underway, Reliance Infocomm services will soon cover the far-flung interiors of India and this tie-up will help boost Internet penetration.”
LG states that with the new deal the end consumer will have the added advantage of using an Internet-ready PC with wireless connectivity. This move will offer seamless Internet connectivity. “The offering will not only optimize PC usage experience with seamless Internet connectivity but will in the long run contribute to accelerating the much needed Internet penetration in the country,” the company says.
R-Connect is a Reliance service platform to provide ‘anytime, anywhere’, instant and uninterrupted Internet connectivity, supporting high-speed data transfer. Reliance wireless products can be used as wireless modems to connect to the Internet from personal computers, laptops or hand-held devices.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
