Broadband
Reliance Jio’s Wi-Fi service goes live in Himachal Pradesh
MUMBAI: Dharamshala & Mcleodganj have become the first hill stations in Himachal Pradesh to have Reliance Jio’s Wi-Fi service – JIOnet.
Minister of Housing, urban development and town & country planning of Himachal Pradesh Sudhir Mishra inaugurated the service. JIOnet’s high speed Wi-Fi service will cover Macleo Chowk and Temple road in Mcleodganj and Kotwali in Dharamshala of Himachal Pradesh.
It is part of the Himachal Pradesh government’s initiative to convert Dharamshala into a ‘Smart City.’ People and visitors of Dharamshala and Mcleodganj will be able to access the services on their smart phones and tablets. This service will also be available at Mall Road, Manali, Kullu and Hamirpur locations.
Speaking on this new advancement, a Reliance Jio spokesperson said, “High speed data connectivity is one of the foundations on which future prosperity of cities and nations will be built. By deploying Jionet’ Wi-Fi services at Dharamshala and Mcleodganj, a famous tourist destination, we want people to experience the high speed internet and rich digital content through specially designed apps to enrich their lives.”
The feedback from users will be used to improve the services further as Jio gets ready for its formal launch. After commencement of service, 4G LTE, Wi-Fi and LTE networks will operate seamlessly with each other.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
