Broadband
Reliance Jio ready to disrupt wired broadband: Matthew Oomen
MUMBAI: There’s further disruption coming thanks to the Reliance Jio juggernaut. Reliance Industries chairman Mukesh Ambani has said this time and time again for the mobile space where price wars have seen call and data prices plummeting, making consumers rub their hands in glee.
And now this was reiterated by Reliance Jio president network, global strategy and service development Matthew O Oommen, according to a report on telecoms.com of his key note address at the Big Communications Event in Texas earlier this week. Said he: “ We disrupted the mobile industry and now we are looking further. India and Jio are just getting started.”
The “further” he is referring to is wired broadband services to the home as well as to business customers. Its aggression in the telecom space has seen it snare 186 million subscribers for its 4G services who accounted for 372 billion minutes of VOLTE calls (in Q1 of this year) and 2.4 billion hours of video each month.
Ambani has set an even more ambitious target: that of an overall 500 million subscribers for its video-centric network.
But it has set its sights on shaking up the broadband FTTH and enterprise solutions segment as well. Just like it is doing in the 4G space where it is driving innovation in pricing, delivery and product. Tests have been on in different cities for its FTTH service with select residential and enterprise customers.
Oommen, during his keynote in Texas, said that the Reliance Jio philosophy is disrupt or be disrupted and that both segments are relatively under-served. There are just18 million broadband residential customers and the enterprise market is just one fifth of the size it could be, he shared in India, he stated, according to telecoms.com.
He also proudly claimed that FTTH will also see innovation as has been evidenced in the wireless segment with its MyJio app which has had 150 million downloads, with the JioTV service signing up 100 million subs and JioChat 50 million. Among the other services figure: JioBank, JioHealthHub and JioMusic which is slated to get a pump up with the acquisition of global Indian music leading streaming music service Saavn.com.
Are the existing wired broadband providers ready for the coming meltdown? Watch this space!
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
