Broadband
Reliance Jio raises Rs 4500 crore from K-sure for 4G rollout
MUMBAI: Reliance Jio Infocomm has signed a loan for approximately Rs 4500 crore ($750 million) from the Korea Trade Insurance Corporation (K-sure) for a period of 12 years.
The funds will be used to finance goods and services from Samsung Electronics and Ace Technologies Corp, which are being tapped for its infrastructure rollout.
This is the first facility by K-sure with Reliance Jio and its largest deal in India. However this is also the second facility by K-sure with the Reliance Group, including RIL and Reliance Jio.
This deal also marks the second round of financing for Reliance Jio from Korean export credit agencies (ECAs) and the third overall between the group and Korean ECAs in three years, highlighting growing business with Korean organisations.
The facility is funded by nine relationship banks of Reliance including The Hong kong and Shanghai Banking Corporation (HSBC), Australia and New Zealand Banking Group, Banco Santander SA, The Bank of Tokyo-Mitsubishi UFJ, JPMorgan Chase NA, Mizuho Bank, and Sumitomo Mitsui Banking Corporation, ING Bank and DZ Bank AG.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
