Broadband
Reliance Jio Infocomm rolls out free 4G wi-fi service in Kolkata
KOLKATA: Reliance Jio Infocomm, the company owned by Mukesh Ambani’s flagship Reliance Industries, has rolled out a free 4G wi-fi service at Park Street, in Kolkata. With this, the city is likely to be wi-fi enabled in the next two months.
“Park Street is the first wi-fi zone in Kolkata. In around next two months, the whole city will be connected with wi-fi,” said West Bengal Chief Minister Mamata Banerjee while inaugurating the Wi-Fi.
The Chief Minister further said that the company has laid down the cable connectivity covering 2,000 km, and around 250-300km cable laying work is likely to be completed soon. “Reliance Jio Infocomm has completed more than 90 per cent of the work,” she said.
With this free wi-fi, Banerjee said that Kolkata will be the first global knowledge hub in the country. “This will transform Kolkata into a networked society – smart, simple and secure,” she said.
Banerjee made the announcement of wi-fi service at the inauguration of the 39th Calcutta International Book Fair.
The company, which is investing around Rs 3,300 crore to roll out 4G in Bengal, plans to offer the free service as part of a sampling experiment. The official commercial launch will take place later.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
