Broadband
Reliance Jio expands India’s connectivity to the world through BBG
MUMBAI: Reliance Jio announced the launch of a new, state of the art 8,100 km cable system, the Bay of Bengal Gateway (BBG).
BBG provides direct connectivity to South East Asia and the Middle East, then onward to Europe, Africa and Far East Asia through seamless interconnection with existing cable systems.
Reliance Jio owns and operates the strategically important undersea cable landing facility in Chennai, providing a high-speed, high-capacity, low latency route connecting India to the rest of the world.“
“We are excited about the launch of BBG as it offers not just direct connectivity in and out of India through Chennai and Mumbai but also acts as a state-of-the-art 100 Gbps extension of Jio’s 100 Gbps core network,” said Reliance Jio president Mathew Oommen.
He further added, “This global connectivity brings key international content hubs closer to our customers, delivering a much richer experience as an important part of driving India’s broadband adoption, enabling consumers to shift away from the current high-cost low value propositions.”
Providing robust, reliable, low latency connectivity, BBG strengthens one of the fastest growing global internet routes. BBG has deployed the latest submarine cable 100Gbps transmission technology, utilizing wavelength add/drop branching units along the route, with an initial equipped capacity of 9 terabits per second. In addition to Reliance Jio, the BBG partners include: Dialog Axiata, Etisalat, Omantel, Telecom Malaysia, and Vodafone.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
