Broadband
Reliance GigaFiber may launch on 12 August
MUMBAI: Reliance Jio is likely to announce the launch of its massive fibre network operations at its annual general meet on 12 August, according to a report by The Hindu. Jio GigaFiber will offer home broadband, entertainment and IoT solutions.
Reliance Industries chairman Mukesh Ambani mentioned in a letter to stakeholders that wireline network connectivity in India is underserved and Jio is working towards offering better connectivity with its GigaFiber services. It has set a target of connecting 50 million homes across the country.
In order to do this, Reliance has strategically invested in both Hathway Cable and Datacom and DEN Networks.
It has been rumoured that the service will cost Rs 600 a month for 50 mbps. The connection is also likely to give access to Jio’s Home TV service.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
