Broadband
ONEOTT Intertainment Ltd inks strategic alliance with Triple Play Broadband
Mumbai: ONEOTT Intertainment Ltd. (OIL), India’s fourth largest private internet service provider (ISP) and Triple Play Broadband, a class A regional ISP with a strong presence in Delhi & the national capital region have announced a strategic alliance. OIL, a part of NXTDIGITAL Media Group and a subsidiary of Hinduja Global Solutions Ltd. (HGS), will work with Triple Play to leverage its vast expanse of fibre and direct broadband customers across the predominantly commercial regions of the national capital region, especially Gurugram. The alliance comes close on the heels of entering into an agreement with leading Mumbai-based ISP Seven Star – for acquiring a majority stake.
OIL has been on an aggressive growth drive and the alliance with Triple Play and acquisition of a majority in Seven Star’s broadband business in quick succession reflects the focus, adding over 100,000 subscribers in high ARPU markets. Triple Play is a well-established broadband player, with strong customer relationships in Delhi and NCR regions. The alliance is looking to focus on increasing broadband penetration in these markets whilst in parallel offering IPTV and OTT services to its customers.
HGS whole-time director and OIL MD and CEO Vynsley Fernandes said “Triple Play is an exceptional ISP in terms of market reach and quality of service and we’re delighted to welcome them into the Hinduja fold. We’re committed to working together to deliver value to our customers; a commitment which is also solidly reflected in us acquiring a majority stake in Seven Star’s broadband business, with whom we entered into an alliance earlier this year.”
Triple Play Broadband chairman and MD Navneet Sethi added “We have established a very strong business in Triple Play across Delhi and the NCR, built on significant investments in infrastructure. We believe it is the right time to align with what is easily one of India’s most agile ISPs, viz. OIL – where together we will not only expand the customer base but also offer a wider portfolio of solutions”.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
