Broadband
ONE Broadband partners Nokia to power end-to-end network
MUMBAI: ONE Broadband, a Hinduja Group company for Telecom Data Services for the home and enterprise segments, has partnered Nokia to address the growing customer demand for high-speed services and capacity by deploying its gigabit passive optical networking (GPON) technology. With this partnership, ONE Broadband will be able to meet the ultra-broadband needs of its customers irrespective of network congestion.
The technology will be initially deployed in the metropolitan cities of Mumbai and Delhi, followed by deployment in Bangalore and Nagpur. Subsequently, the technology will be deployed in other parts of the country.
ONE Broadband will leverage Nokia’s GPON technology along with its broadband network gateway (BNG), carrier grade NAT (CGNAT) and deep packet inspection (DPI) to provide 2Gbps broadband connections to home users. The project will also allow ONE Broadband to upgrade bandwidth to symmetrical 10Gbps for enterprise customers.
ONE Broadband will be able to provide differentiated and enhanced services to its customers with the help of Nokia BNG. The entire network would be based on MPLS technology and handle hundreds of Gigabits of traffic per second, enabling ONE Broadband customers to consume voice, video and data services at lightning speed.
ONE Broadband CEO Yugal Sharma said: “The growing demand for advanced services, like ultra-high speed broadband, OTT and 4K Video transport, has created the necessity for a high-capacity fiber network. We want our customers to experience the best possible speed and network experience, and we believe that Nokia’s technical expertise will allow us to offer differentiated services to our customers.”
Nokia’s head of emerging business for India Vinish Bawa said: “We are thrilled to work with ONE Broadband in their quest to provide better quality services to their customers. Indian cable operators are in the midst of a digital transformation, and with this deployment ONE Broadband will be able to grow its business by efficiently addressing the customer’s need for more capacity and a speedier broadband network.”
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
