Broadband
Naval Pandya plugs In at You Broadband, eyes national network expansion
MUMBAI: Naval Pandya, a seasoned telecom executive, has joined You Broadband India as vice president of network alliance, tasked with turbocharging the company’s national broadband expansion. After a 13-year stint at GTPL Hathway, Pandya is set to leverage his extensive experience to forge strategic partnerships and broaden You Broadband’s footprint.
Pandya, who officially plugged into his new role in April 2025, brings over two decades of industry expertise to the table. His LinkedIn post expressed enthusiasm for “building on that journey by strengthening our last-mile access and creating broadband-ready homes across the country.”
You Broadband, in a statement, highlighted Pandya’s “more than 22 years of industry experience,” and expressed confidence that his “leadership and drive will contribute significantly to our goals on expanding the operator business.”
Prior to You Broadband, Pandya served as vice president of broadband sales & operations at GTPL Hathway, where he oversaw customer lifecycle management, P&L management, and growth strategies. His resume also includes roles at Den Networks, Hathway Cable & Datacom, Bharti Airtel, Tata Communications, and You Telecom India.
Pandya’s track record spans cable TV operations, broadband sales, and institutional sales, positioning him to drive You Broadband’s ambitions in a rapidly evolving market. He arrives at You Broadband with a wealth of experience in the Indian broadband and cable sectors.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
