Broadband
Nasscom projects 730mn Net users in India
NEW DELHI: There were 391.50 million Internet subscribers as on 31 December 2016. The government has said it is expected that number of internet users will increase in the country owing to fast adoption of digital technology,.
Minister of communications Manoj Sinha told the Parliament that the National Telecom Policy-2012 envisages 600 million broadband connections by 2020 at minimum 2 Mbps download speed.
According to National Association of Software & Services Companies (NASSCOM) –Akamai report launched on 17 August 2016 regarding “The Future of Internet in India”, 730 million Internet users are anticipated in the country by 2020.
The government has allocated 965 MHz spectrum through auction in October 2016 to various telecom service providers for access services. This will enable the telecom service providers to roll out 3G and 4G services which will facilitate proliferation of high speed internet facility.
The BharatNet project is also being implemented to provide 100 Mbps broadband connectivity to all Gram Panchayats (approximately 2,50,000) in the country by using an optimal mix of underground fibre, fibre over power lines, radio and satellite media.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
