Broadband
Jio Fiber & Airtel gear up for broadband plans
MUMBAI: Reliance Jio is reportedly offering a minimum of 100Mbps for the home broadband consumers, and the plans are expected to be affordable even as Airtel introduced 250 GB free broadband data plan.
The commercial roll out of Jio’s Fiber to the Home (FTTH) broadband service may happen in June 2017, according to a previous report in Teleanalysis.
Reliance Jio’s Fiber Preview offer has been rolled out in some areas of Delhi-NCR, Mumbai, Ahmedabad, Surat, Jamnagar, and Vadodara. The service is set for launch in other cities in a phased format.
In September 2016, some users had discussed how the testing had begun in select residential colonies in the city of Chennai.
Meanwhile, Airtel has introduced 250 GB free broadband data plan for postpaid customers ahead of the Jio fibre launch.
Airtel has come up with a promotional offer that gives 5 GB of additional data every month. The company has announced its myHOME offer which is valid for each postpaid connection and digital TV service from 1 July. As per details on the site, the customer will not incur any charges for the extra data given under this offer.
A user can bundle up to 25 postpaid connections and 25 DTH connections with the broadband service which accounts to 250 GB of additional broadband data per month.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
