Broadband
Jio, Airtel led wireless broadband subscriber growth in Aug-19
BENGALURU: MukeshDhirubhai Ambani’s largest startup in the world in the form of Reliance JioInfocomm Ltd (Jio) reported the largest growth in wireless broadband subscribers for the month ended 31 August 2019 (Aug-19) in terms of absolute numbers. The Sunil Mittal headed Bharti Airtel reported the largest growth in percentage terms for the same period. While Jio’swireless broadband subscriber base grew by 0.305 crore (3.05 million or 30.5 lakh) or by 0.9 percent, Airtels’ subscriber base grew 2.3 percent or 0.276 crore (2.76 million, 27.6 lakh) in Aug-31 as compared to Jul-19. The top 5 wireless internet subscriber base grew 1 percent or by 0.612 crore (6.12 million, 61.2 lakh) in Aug-19 as compared to Jul-19.
Please refer to the chart below:
Top 5 Broadband Internet service providers across all platforms
The top five broadband service providers constituted 98.96 percent market share of the total broadband subscribers at the end of Aug-19. These service providers were Jiowith 34.824 crore (348.24 million, 3,482.4 lakh) subscribers, Bharti Airtel with 12.67 crore (126.70 million, 1,267 lakh) subscribers, Vodafone Idea with 11.111 crore (111.11 million, 1,111,1 lakh) subscribers, BSNL with 2.15 crore (21.50 million, 215 lakh) subscribers and Atria Convergence Technologies or ACT with 0.147 crore (1.47 million, 14.7 lakh) subscribers.
Overall, the country’s broadband subscriber base across all platforms grew 1.87 percent in Aug-19 from Jul-19. Internet through mobiles and phones witnessed subscriber growth of 1.97 percent or 1.15 crore (11.5 million, 115 lakh) during the period under review as compared to the previous month. Wired broadband internet subscriber base declined by 20,000 or by 1.08 percent to 1.832 crore (18.32 million, 183.2 lakh) subscribers from 1.852 crore (18.52 million, 185.2 lakh) subscribers. Please refer to the chart below.
The chart below shows the month-on-month (MOM) growth of broadband internet subscribers for a 20 month period starting Jan-18 till Aug-19. During this 20 month period, subscriber base growth was ranked 13 in terms of growth in absolute numbers and was ranked 14 in terms of percentage growth.
Please refer to the chart below:
Wired Broadband Internet Subscribers
As on 31st August, 2019, the top five Wired Broadband Service providers were BSNL with 0.879 crore (8.79 million, 87.9 lakh) subscribers, Bharti Airtel with 0.241 crore (2.41 million, 24.1 lakh) subscribers, ACT with 0.147 crore (1.47 million, 14.7 lakh) subscribers, Hathway Cable & Datacom with 0.085 crore (0.85 million, 8.5 lakh) subscribers and You Broadband with 0.075 crore (0.75 million, 7.5 lakh) subscribers. BSNL saw its subscriber base decline by 0.026 crore (0.26 million, 2.6 lakh), Airtel saw its base grow by 10,000 to 0.241 crore (24.1 million, 24.1 crore). The other three players among the top 5 wired internet service providers showed no change in the month of Aug-19 as compared to Jul-19.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
