Broadband
Excitel raises $11.5 million equity from EU investors
Mumbai: Fibre broadband service provider Excitel has raised $11.5 million in equity from existing and new tech investors based out of Europe.
“From a current subscriber base of 0.7 million, Excitel aims to increase its customer base to 10 million while also expanding operations to 100 cities by end of 2022,” said the statement.
Excitel will also make significant investments to enhance its technology stack as well as its customer experience along with foraying into newer markets, Excitel has expanded its operations to Mumbai and the Western region in Q1 FY23 to provide fibre-to-the-home (FTTH) services at competitive prices. Excitel will also invest towards onboarding talent to strengthen operational and technical capabilities.
“Excitel has established itself as a brand that is helping bridge the digital divide by providing world-class FTTH services at affordable rates across the country,” said Excitel CEO and co-founder Vivek Raina. “This year we are fixated on establishing ourselves in newer geographies, extending futuristic tech solutions while at the same time working towards hiring our next rung of leaders to create an ecosystem that sales rapidly. The fresh round of liquidity that we have raised from existing and new investors will go a long way in helping the brand’s journey to becoming the leading internet service provider in the country.”
The company recently announced the launch of its services in Mumbai and will expand to Delhi, Hyderabad, Bangalore, and other cities by offering high-speed internet with quick service resolution. The company will not only cater to structured areas but also provide services to the unstructured areas of the city.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
