Broadband
Cancel all Reliance Jio Spectrum licences, says CAG
NEW DELHI: The nationwide broadband spectrum allocated to Infotel Broadband Services, now a Reliance Industries company, should be cancelled for allegedly rigging the auction and violating rules, says the Comptroller and Auditor General (CAG).
In a draft report sent to the Department of Telecom for comments, CAG said, “The DoT failed to recognise the tell-tale sign of rigging of the auction right from beginning of the auction” in which a small ISP, Infotel Broadband Services (IBSPL) emerged winner of pan-India broadband spectrum by paying 5,000 times of its networth.
The draft report says IBSPL which is ranked 150th in the list of ISP submitted an earnest money deposit of Rs 252.50 crore “through the covert and overt assistance of third party/private bank”, bid for Rs 12,847.77 crore (5000 times of its networth) for pan-India spectrum and then sold the company on the day of completion of the auction.
According to the draft report, these “indicated IBSPL’s collusion and sharing of the confidential information with a third party in violation of auction conditions/rules.”
According to news agency reports, the Mukesh Ambani-promoted RIL, which acquired IBSPL within hours of it winning the spectrum and later renamed it Reliance Jio, outrightly rejected any suggestion whereby spectrum was acquired in any manner other than through a transparent bidding process duly supervised by the Government. It also noted that this was not the final report as the DoT had not sent its comments.
An RIL spokesperson said the auction for the BWA spectrum was one of the most competitive auctions in the Indian telecom history which fetched final bid price more than six times the reserve price for the pan-India spectrum.
On bank guarantee, the spokesperson said according to the NIA, bidders were required to submit bank guarantee for desired amount as earnest money deposit (EMD) along with its application. “EMD was based on specific deposit requirement for each telecom circle. Accordingly, IBSPL submitted a bank guarantee of Rs 253 crore in format as prescribed in NIA. Since no money was deposited as EMD, the question of source of deposit does not arise,” the spokesperson said.
The draft CAG report said, “Due to inclusion of inadequate eligibility criterion for participation in the auction, the promoters of the IBSPL enriched themselves and made unfair gain.”
CAG rejected DoT’s response that the eligibility criterion for participation in the auction was finalised after due diligence and on sector regulator TRAI’s recommendations saying it was the department’s responsibility to ensure that only serious ISPs participated in the auction.
DoT in its response admitted that there was no eligibility criterion with respect to minimum net worth or paid up capital for participation in the auction.
“Neither the top management of the DoT nor the important committees could detect these tell tale signs of collusion and sharing of confidential information by the biggest bidder, a tiny Internet Service Provider (ISP).
“The IMC (inter-ministerial committee) did not satisfy itself as to how the IBSPL, a company with a networth of Rs 2.5 crore, would be able to pay the bid amount of Rs 12,847.77 crore within ten days,” it said.
CAG in the report said, “The government should get the matter investigated even at this juncture, fix responsibilities on the bidders, which violated the auction conditions/rules prescribed and cancel the allotment of the BWA spectrum along with exemplary punishment on the colluding firms.”
The CAG estimated that the decision of the government to allow an ISP licence holder having BWA spectrum to provide voice services against payment of Rs 1,658 crore resulted in undue advantage worth Rs 22,842 crore to Reliance Jio.
The DoT has said the auction rules allowed all kinds of telecom operators to participate in auction and there were no inherent limitation in providing voice service using BWA spectrum.
“Had the successful bidder of pan-India BWA spectrum obtained UAS licence (permits held by mobile phone service providers), he would have become eligible to use BWA spectrum to provide any of the service permitted under UASL including full mobile service,” the official source said.
Telecom operators like Bharti Airtel, Idea Cellular, Vodafone, Aircel etc hold unified access service licence (UASL) that allows them providing full mobile phone services as well.
The BWA auction rules gave option to participants to procure BWA spectrum under UASL against payment of Rs 1,658 crore as paid by other operators but there was no guarantee of giving them initial spectrum as was given to incumbents.
CAG has rejected logic of DoT saying that auction guidelines linking of BWA spectrum with UASL is “unfair and highly inappropriate.”
According to the draft audit report, the IBSPL promoter director went on electronic media on June 11 2010 to confirm that they had been in talks with RIL during the course of auction process.
The report said it was in ‘gross violation of the confidential clause of NIA which had prohibited bidders and insiders from conveying any confidential information to any other person, including any other bidder or its insiders.’
The CAG has also indicted telecom regulator Telecom Regulatory Authority of India (TRA) for not giving clear recommendation and remaining a passive observer when changes were made in its suggestion to reduce quantum of spectrum in auction.
TRAI in 2006 had recommended to make available spectrum for entry of 12 players but finally only two blocks of spectrum were put for auction that restricted scope for entry to only two pan-India players.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
