Broadband
BSNL Bharat Fiber revises rates to take on Jio GigaFiber’s broadband plans
MUMBAI: BSNL has decided to revise its broadband plans anticipating the wave that Reliance Jio’s GigaFiber is expected to bring. Two of Bharat Fiber service plans have seen an increase in price where benefits have been increased.
The first plan of Rs 777 has been providing 500 GB per month but in the revised plan will give 600 GB a month while the price has been increased to Rs 849 a month. The speed has been retained at 50 Mbps but after using up the data limit, it goes down to 2 Mbps.
In the second plan, subscribers will get 55 GB as opposed to 50 GB with a speed of 100 Mbps which goes down to 4Mbps after using up the limit. The price of this plan has gone up from Rs 3999 to Rs 4499.
BSNL’s aim is to get more people to subscribe to its service. Reliance Jio, it has been rumoured, will offer plans for Rs 600 and provide 100 GB data a month at a speed of 50 Mbps. In addition, they will also get free calling on the landline service and a Jio Home TV subscription with 600 TV channels.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
