Broadband
Broadband subscribers see 4% rise in July despite mobile growth
NEW DELHI: The number of broadband subscribers increased by 4.1 per cent between June and July to touch 113.32 million at the end of July. The total at the end of June stood at 108.85 million.
Expectedly, the largest growth was seen among mobile devices users (phones and dongles), which rose from 92.7 million to 97.04 million signifying a rise of 4.68 per cent.
According to information provided by service providers to the Telecom Regulatory Authority of India (TRAI), wired subscribers grew from 15.7 million to 15.84 signifying a minuscule growth of 0.9 per cent. But there was a fall of 2.84 per cent among fixed wireless subscribers (WI Fi, Wi Max, Point to Point Radio, and VSAT) from 450,000 to 440,000.
The top five service providers constituted 83.83 per cent market share of total broadband subscribers at the end of July. These service providers were Bharti Airtel (26.51 million), Vodafone (22.71 million), BSNL (18.43 million), Idea Cellular Ltd (17.43 million) and Reliance Communications Group (9.93 million).
Some wireless service providers exclude incidental data users from their subscriber base, based on minimum usage decided by them.
As on 31 July, the top five Wired Broadband Service providers were BSNL (9.92 million), Bharti Airtel (1.50 million), MTNL (1.13 million), Atria Convergence Technologies (0.75 million) and YOU Broadband (0.47 million).
The top five Wireless Broadband Service providers were Bharti Airtel (25.01 million), Vodafone (22.70 million), Idea Cellular (17.42 million), Reliance Communications Group (9.81 million) and BSNL (8.51 million).
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
