Broadband
Broadband subscriber growth picked up in Oct-19
BENGALURU: Overall broadband internet subscribers in India grew by 1.866 crore or 2.98 percent in the month ended 31 October 2019 (Oct-19) from the numbers reported by the Telecom Regulatory Authority of India for the month ended 30 September 2019 (Sep-19). Trai had reported 62.542 crore (625.42 million or 6,254.2 lakh) broadband internet subscribers across all segments for Sep-19. This number grew to 64.408 crore (644.08 million or 6,440.8 lakh) in Oct-19 as per the latest numbers published by Trai.
Subscriber growth for Oct-19 was the third highest over a 22 month period starting Jan-18 until Oct-19 in absolute numbers. In percentage terms, Oct-19 saw the ninth highest growth during the same period. Over the period under consideration in the paper, broadband internet subscriber growth has been on a decline as is evident from the black trend line the graph below:
The figure below shows the subscriber growth ranking for the months during the period under consideration in this paper in terms of absolute growth numbers as well as percentage terms.
Trai data reveals that broadband subscribers grew by 1.857 crore (18.57 million or 185.7 lakh) or 3.06 percent to 62.441 crore in Oct-19 from 60.584 crore (605.84 million or 6,054.8 lakh) in Sep-19 on the Mobiles (Phones and dongles) segment. Wired broadband internet segment grew by 0.007 crore (0.07 million or 0.07 lakh) or 0.37 percent in Oct-19 to 1.908 crore(19.08 million or 190.8 lakh) from 1.901 crore (19.01 million or 190.1 lakh) in Sep-19. Fixed wireless – WiFi, WiMax, Point to Pont, Radio, Vsat subscribers grew 0.002 crore (0.02 million or 0.2 lakh) or 4.22 percent to 0.059 crore (0.59 million or 5.9 lakh) in Oct-19 from 0.057 crore (0.57 million or 5.7 lakh) in the previous month.
Please refer to the figure below.
Top 5 Broadband Internet Subscribers
According to Trai data, the top five broadband internet service providers constituted 98.98 percent market share of the total broadband subscribers at the end of Oct-19. These service providers were Reliance JioInfocom Ltd 36.512 crore (365.12 million or 3,651.2 lakh), Bharti Airtel 13.286 crore (132.86 million or 1,328.6 lakh), Vodafone Idea 11.580 crore (115.80 million or 1,158 lakh), BSNL 2.27 crore (22.27 million or 2,227 lakh) and Atria Convergence 0.149 crore (1.49 million or 14.9 lakh).
Top 5 Wireless broadband Internet Subscribers
As on 31October, 2019, the top five Wireless Broadband Service providers were Reliance Jio Infocom Ltd with 36.433 crore (364.33 million or 3,643.3 lakh), Bharti Airtel with 13.045 crore (130.45 million or 1,304.5 lakh), Vodafone Idea with 11.578 crore (115.78 million or 1,157.8 lakh), BSNL with 1.364 crore (13.64 million 136.4 lakh) and MTNL with 0.02 crore (0.20 million or 20 lakh) subscribers.
Top 5 Wired broadband Internet Subscribers
As on 31 October, 2019, the top five Wired Broadband Service providers were BSNL with 0.862 crore (8.62 million, 86.2 lakh), Bharti Airtel 0.24 crore (2.40 million or 24 lakh), Atria Convergence Technologies with 0.149 crore (1.49 million or 14.9 lakh), Hathway Cable & Datacom with 0.087 crore (0.87 million or 8.7 lakh) and Reliance JioInfocomm Ltd with 0.079 crore (0.79 million or 7.9 lakh). Reliance JioInfocomm Limited is a new entrant to the top 5 list in October 2019. It replaced You Broadband which had 0.075 crore (0.75 million or 7.9 lakh) broadband internet subscribers in Sep-19. BSNL and Bharti Airtel Limited both lost wired broadband internet subscribers in Oct-19.
The top 5 wired broadband internet service providers lost 80,000 subscribers in Oct-19. Since the wired internet broadband subscriber base grew by 70,000 during the same period, other smaller service providers which include MSOs and LCOs must have added 150,000 subscribers in Oct-19.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
