Broadband
Broadband subscriber growth improved in Jun-19
BENGALURU: Telecom Regulatory Authority of India (TRAI) data for the month ended 30 June 2019 (Jun-19, month or period under review) reveals that broadband subscriber additions have improved. Jun-19 recorded the second-highest number of subscriber additions in a month in the calendar year (CY 19) until 30 June 2019 at 130.8 lakh. The highest number of subscriber additions in CY 2019 was in the month ended 31 January 2019 (Jan-19) at 214.l9 lakh. 130.7 lakh broadband subscribers were added in India in the month ended 31 March 2019 (Mar-19).
The highest growth in broadband subscribers was wireless internet subscribers through Mobile – (Phones and Dongles) with 131.1 lakh subscriber additions during the period under review. Wired internet subscriber base in Jun-19 declined by 30,000, while subscribers of Fixed wireless- WiFi, Wi Max, Point to Point, Radio, Vsat remained static at 5.4 lakh.
Wireless broadband internet subscribers
In the case of wireless or mobile, Reliance Jio Infocomm Ltd (Jio) was the biggest contributor in terms of broadband subscribers with 82.7 lakh subscribers added during the month under review. Jio’s subscriber base in Jun-19 was 3,312.6 lakh as compared to 3,229.9 lakh subscribers in May-19. Bharti Airtel Limited (Airtel), the second largest wireless broadband internet player in terms of subscribers, added 31.40 lakh wireless subscribers in Jun-19 to take its subscriber base to 1,190.90 lakh from 1,159,5 lakh in May-19. At third rank, the merged Idea-Vodafone entity added 15.1 lakh subscribers in Jun-19 to achieve a subscriber base of 1,105 lakh from 1,089.9 lakh in May-19. The fourth-ranked public sector BSNL added 3 lakh wireless broadband subscribers in Jun-19 for subscriber base of 128.7 lakh from 125.7 lakh in May-19. At fifth rank, Tata Teleservices saw its wireless broadband subscriber base decline by 90,000 to 14 lakh in Jun-19 from 14.9 lakh in May-19.
Wired broadband internet subscribers
As mentioned above, wired internet subscriber base declined by 30,000 in Jun-19 to 18.42 lakh in Jun-19 from 18.45 lakh in May-19. The two public sector wired broadband internet service providers – BSNL and MTNL lost 1.3 lakh wired broadband internet subscribers. Among the top 5 wired internet broadband internet subscribers, three private players added 1.1 lakh subscribers. Besides BSNL and MTNL losing 20,000 wired broadband subscribers, another 10,000 subscribers were lost by the other players during Jun-19.
BSNL continued to be the leading wired broadband internet services provider in Jun-19 with 90.5 lakh subscribers as compared to 90.9 lakh subscribers in the previous month, hence incurred a loss of 40,000 subscribers during the month. At second place was Airtel which added 10,000 subscribers in Jun-19 for a subscriber base of 24 lakh as compared to 23.9 lakh in May-19. Atria Convergence Technologies or ACT was ranked third in terms of number of wired broadband subscribers. ACT also added 10,000 subscribers in Jun-19 to reach a subscriber base of 14.5 lakh as compared to 14.4 lakh in May-19. Hathway Cable and Datacom Ltd (Hathway) added 90,000 wired broadband subscribers to reach a subscriber base of 8.4 lakh in Jun-19 from 7.5 lakh in May-19. Fifth-ranked MTNL lost 90,000 subscribers in Jun-19 to reach a base of 7.4 lakh wired broadband subscribers in Jun-19 from 8.3 lakh in May-19.
All broadband internet subscribers
The top five broadband service providers constituted 98.72 percent market share of the total broadband subscribers at the end of Jun-19. These service providers were Jio with 3,312.6 lakh (331.26 million, 33.126 crore) subscribers, Airtel with 1,214.93 lakh (121.49 million, 12.149 crore) subscribers, Vodafone Idea with 1,105.2 lakh (110.52 million, 11.052 crore) subscribers, BSNL with 219.3 lakh (21.93 million, 2.193 crore) subscribers and Tata Teleservices with 17.6 lakh (1.76 million, 0.176 crore) subscribers.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
