Broadband
Broadband optical fiber access solution to be launched for cable ops by Alcatel-Lucent
NEW DELHI: A new broadband optical fiber access solution is being launched soon by Alcatel-Lucent for cable multiple-system operators (MSOs).
The Ethernet Passive Optical Networking (EPON), solution can be integrated into existing cable access networks to deliver greater capacity to more businesses at a lower cost. This will enable MSOs, particularly those in North America, to expand their service offerings to meet the growing data bandwidth needs of businesses.
Bright House Networks, the sixth largest owner and operator of cable systems in the US has selected Alcatel-Lucent’s EPON solution for its commercial services network, Alcatel-Lucent said in a statement.
“Compared with competing alternatives, EPON has clear advantages in capital efficiency, vendor interoperability, bandwidth scalability and standardised provisioning,” said Bright House Networks, Network Engineering/Operations & Enterprise Solutions – SVP Craig Cowden.
North American businesses are estimated to spend over $140 billion per year in total on communications services, yet MSOs are currently only capturing a small percentage of this market.
“The business communications market segment is growing rapidly and cable operators in North America have a real opportunity to address it,” said Alcatel-Lucent Fixed Networks head Federico Guillen.
Revenue from fixed broadband services providing connections between 100 megabits-per-second (100Mbps) and 1 gigabit-per-second (1Gbps) is predicted to more than double between 2013 and 2017.
Alcatel-Lucent’s EPON solution for MSOs is based on the highest capacity fiber platform on the market – the Alcatel-Lucent 7360 ISAM FX with 1G EPON and 10G EPON linecards.
The solution supports DOCSIS provisioning of EPON (DPoE), EPON Small Form-factor Pluggable (SFP) Optical Network Units (ONU), and a 10G EPON ONU. This enables it to integrate smoothly with existing networks, provisioning systems, and customer premises equipment, allowing MSOs to provision new services.
EPON delivers more bandwidth (up to 1G or 10G upload and download speeds) than today’s DOCSIS networks and supports three to four times the number of customers per fiber as existing point-to-point coarse wavelength division multiplexing (CWDM) solutions.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
