Broadband
AOL launches software to improve PC security
MUMBAI: American internet service provider AOL has launched Active Security Monitor. This is a free downloadable program that continuously checks the status of key security programs – including anti-virus, firewall, spyware protection, wireless security and Windows/browser updates – on a user’s home computer.
Active Security Monitor assigns a Security Score to each PC on the user’s network and it offers specific recommendations based on the scan’s results to improve user security.
AOL’s digital services division president John McKinley said, “The secret to security is information. Most people don’t have all of the core security protections they need and, worse, don’t realize how vulnerable they are. Not having updated virus, spyware, and firewall protection is like locking your front door, but leaving your windows and back door wide open.”
“Active Security Monitor takes an entirely new approach to computer security by regularly checking to ensure that all of the core protections are active and up to date, and it extends that critical information to home networked environments,” he added.
Active Security Monitor examines each computer on a user’s home network in eight areas: firewall, virus protection, spyware protection, Windows/browser updates, wireless security, P2P software and PC utilities. In each area, Active Security Monitor checks to see if that type of program exists, and if so, whether it is currently running and has been recently updated.
Key features of Active Security Monitor:
Simple, clear display of the current security status of each computer on a user’s home network.
Unified Security Score, a single score that offers a basic summary of each computer’s risk from viruses, identity theft and network intrusion.
Separate evaluations of each networked computer, so users can tell if security risks exist on any machine that could compromise the network.
Detection of system vulnerabilities and recommendations to help users download missing security patches and free or paid products to improve their PC’s security.
Simulations that allow users to see how much their Security Score would improve by following the recommendations.
Always-on updates and alerts inform users of security status changes, for example, if an anti-virus programme’s definitions are not up to date.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
