Broadband
Anand Mahindra named Social Media Person of the Year at India Digital Awards
NEW DELHI: Anand Mahindra was adjudged as the Social Media Person of the Year at the 6th India Digital Awards
The award was presented at the end of the 10th Indian Digital Summit by the Internet and Mobile Association of India (IAMAI).
The awards, this year had six categories and 32 sub-categories for the internet and mobile value added services industry.
The categories were Digital Advertising, Website, Mobile, Digital Payment, Digital Social & Economic Empowerment and Special Awards.
While WatConsult’s campaign for Sony Six was awarded Advertising / Marketing Award on Mobile, the Best Digital Person of the Year was awarded to Vijay Shekhar Sharma of PayTM & Bhavish Aggarwal of Ola. Interactive Avenues won the best Digital Agency of the Year award.
Vijay Shekhar Sharma received the coveted Best Digital Person of the Year from Minister of State – Finance Jayant Sinha.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
