Broadband
Airtel-Telenor to expand home broadband to 2 mn
MUMBAI: Airtel’s acquisition of Telenor will provide the broadband business a boost. As India is an under-served market in broadband, the company is planning to expand its home pass footprint to 2 million in FY19.
“For us, last couple of years we have been rolling out about 500,000 to 600,000 home passes. This year, our plan is to step it up to close to 2 million. We have begun this quarter in a slightly slower wicket, it takes time to ramp up, getting clearances and permissions and all. So you will see a step-up in our broadband, home broadband investment during the course of this year,” Bharti Airtel India CEO Gopal Vittal said.
The company will also be looking at replacing in the marquee areas wherever they are in copper right now, to convert that into fiber. So that could be another 1 million-1.5 million home passes while all of it is planned in the next three, four to five quarters.
Though APRUs are in constant pressure in the segment, the company thinks in long run this is an extremely profitable business to be in. In the home business segments, the company’s focus generally is highrises where the cost of rollout and capex is substantially lower than a flatbed. Moreover, it goes only for marquee flatbeds. Hence, the company is highly optimistic about this segment despite Jio’s recent GigaFiber rollout.
In May, Department of Telecom’s (DoT) final nod completed Bharti Airtel and Telenor India’s fruitful merger and the company has net added 28 million customers from the acquisition. Though the overall number was approximately 31 million, it has lost 3-3.5 million customers, purely on account of dual simming or any other reason. While Reliance Jio’s entry in the market and ongoing tariff war has made the competition tough for the company, the merger may help it to stand in a better position.
Vittal said the merger was very well planned. On the network side addition, the company knew exactly which site it needed and did not as there was no point of having a duplicate network. “The first 30 days (after the merger got approval), we actually shut off three circles. And then the next 30 days, we shut off another couple of circles. And we are now left with just one circle, which will be shut down very soon,” he said.
Following DoT also nodded to Vodafone-Idea merger, the telecom industry in India is heading to a three players market largely. Vittal thinks the company is reaching a point where all the players are getting larger by the day. “There is a strong possibility that at the low levels of pricing, which are clearly sustainable in terms of return on capital and all the investments that have gone into the industry, also the fact that just an incredible amount of allowances that are being given to customers, I think some of this has to correct,” he commented.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
