Broadband
Airtel forges partnership with Korean mobile broadband co SK Telecom
MUMBAI: India’s largest telecommunications services provider Airtel will partner Korea’s SK Telecom to potentially create the country’s finest telecom network and leapfrog into being a next-gen future-ready telco.
The partnership will work across several areas including developing bespoke software to dramatically improve network experience, leveraging advanced digital tools including machine learning, big data and building customised tools to improve network planning based on every customer’s device experience. The capacity to identify, monitor and deliver improvements to the network experience on an individual device basis will be a first in India, helped by SK Telecom’s global leadership in this area.
The two companies will also collaborate on an on-going basis to evolve standards for 5G, Network Functions Virtualization (NFV), Software-defined Networking (SDN) and Internet of Things (loT), and jointly work towards building an enabling ecosystem for the introduction of these technologies in the Indian context.
Bharti Airtel chairman Sunil Bharti Mittal said, “This partnership will bring an improved experience to Airtel customers in India by leveraging the expertise of a company that has built one of the best mobile broadband networks in the world.”
“We will work closely with Bharti to achieve new network innovations so as to deliver a greater value to Bharti’s customers,” SK Telecom president and CEO Park Jung-ho.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
