Brands
YES Bank opts for iCubesWire’s AI solution
MUMBAI: In an industry first in the BFSI sector, YES Bank has opted for iCubesWire’s AI enabled solution, Instatalk, which provides an accurate platform for the customers to interact instantly with the brand and seamlessly suits their requirements.
YES Bank country head Rajat Mehta said, “As a new-age, technology-enabled bank, we are always exploring new opportunities to innovate and tie-up with partners that can help to increase our brand presence digitally. We are happy to explore the possibilities with iCubesWire and incorporate their AI solution Instatalk, a new-gen product which is the quintessential bridge between the user and the brand. The bot engagement integrated with the campaign strategies will elevates the rate of user engagement for our display campaigns”.
iCubesWire founder and CEO Sahil Chopra added, “YES Bank is a pioneer in the BFSI sector to create a customisable savings account and we are more than excited to have tied-up with them for an AI enabled campaign. It is a great opportunity for us to bank upon and we are certain the integration will prove fruitful for the brand as well as the users thereby strengthening their loyalty towards the bank. We are keen to explore the digital domain with YES Bank.”
With the rising neck to neck competition in the BFSI sector, it is paramount to keep up with the pace and innovate better means to impart customer experience. This is when Instatalk becomes the ideal fit in the swift digital world.
Through this campaign, YES Bank aims to enhance the user engagement and curtails the long process for queries revolving around savings accounts.
Brands
Mars appoints Manish Syag as managing director for pet nutrition in India
FMCG veteran takes charge as managing director amid booming $2 billion market opportunity
DELHI: Mars Incorporated has elevated Manish Syag to managing director of its pet nutrition business in India, betting on two decades of FMCG expertise to capture a market poised for explosive growth.
Syag, who brings senior leadership experience from Hindustan Unilever and GSK Consumer Healthcare, joined Mars in 2024 as chief sales officer. He succeeds Salil Murthy, who has been promoted to global vice-president of enterprise transformation at Mars Pet Nutrition and will be based at the company’s London headquarters.
The appointment comes as India’s pet care market stands at what Syag calls “a defining moment”. The sector is projected to double to $7 billion in sales by 2028, up from $3.5 billion last year, according to Redseer Strategy Consultants. The number of pets in Indian households rose to 32 million in 2024 from 26 million in 2019.
“India is at a defining moment for the pet food market, which is expected to grow into a $2 billion category in a decade, evolving much as mainstream FMCG did in its early growth years, driven by access, awareness and trust,” Syag said.
Mars, which makes Pedigree, Whiskas and Sheba pet food brands, has been in India since 2002 and set up its first manufacturing facility five years later. The parent company’s other brands in chocolate and snacks include M&M’s, Snickers, Pringles and Cheez-It.
Large players in India’s pet care space include Mars, Nestlé, Heads Up For Tails and Drools. Reliance entered the category late last year, signalling growing corporate interest in a market that’s barely scratched the surface. With India’s rising pet ownership and premiumisation trends, the battle for bowls is only just beginning.
