MAM
WebEngage elevates Ankur Gattani to chief growth officer
Mumbai: WebEngage, a full stack retention operating system, today announced the elevation of Ankur Gattani to chief growth officer. Gattani, who has been heading the marketing function for the B2B SaaS leader, will now also take charge of customer growth and success functions in this newly constituted role, to help the company with readiness for its next growth phase.
WebEngage co-founder & CEO Avlesh Singh said, “As we gear up to enter our next phase of growth, consolidation of leadership will help us leverage emerging opportunities across the spectrum. Ankur’s insights on customer needs, his experience and his unique approach have made an invaluable contribution to streamlining WebEngage’s marketing efforts. We are proud to have him take charge of our Customer Success function as well. Ankur will additionally be instrumental in building our account management and growth consulting practices, while also overlooking Onboarding and Customer Support. I am confident that in the coming months, he will become a guiding light and a force to be reckoned with for our team as well as our customers.”
India Quotient founding partner Anand Lunia an early investor in WebEngage, said, “Having known Ankur from his previous entrepreneurial pursuits, I was confident that it was just a matter of time that he would become a core member of the WebEngage juggernaut.”
WebEngage chief growth officer Ankur Gattani said, “It’s always Day 01 of learning new things here at WebEngage and I am super excited to embark on this new charter. As we enter this new era of growth for WebEngage, my focus will remain to continuously improve customer experience and drive growth for our customers.”
An IIT Bombay and IIM Calcutta graduate, Ankur joined WebEngage in 2021 to streamline the marketing function of the organisation. Under his leadership, while the business has grown immeasurably, WebEngage’s marketing practice has also strengthened multifold. He has also institutionalised several initiatives of the Marketing function such as its flagship education initiative EngageMint, and State of Retention Marketing Podcasts. He has taken charge of the entire growth marketing function at WebEngage to sharpen its positioning as a thought leader in retention marketing and a champion for building enduring businesses.
Brands
Jubilant Foodworks to end Dunkin’ franchise in India
Pizza chain operator will not renew agreement when it expires at end of 2026.
MUMBAI: When the doughnuts stop turning and the coffee goes cold, even a global giant like Dunkin’ can find the Indian market a tough brew to crack. Jubilant Foodworks has decided not to renew its franchise agreement with Dunkin’ when the pact expires on 31 December 2026, according to a Reuters report. The operator, best known for running Domino’s outlets in India, said it would evaluate options for its existing Dunkin’ stores, including a potential sale or transfer of franchise rights, in consultation with the US-based brand.
The decision follows years of underperformance in a market where local tastes and intense competition have made it difficult for international coffee-and-doughnut formats to gain traction. Jubilant, which has increasingly focused on its core pizza business and newer bets like Popeyes, indicated that the exit would not materially affect its financial or operational position.
Dunkin’ accounted for just 0.61 per cent of Jubilant’s revenue in the fiscal year ending 2025 and recorded a loss of approximately Rs 191 million, according to a regulatory filing. The company operated 27 outlets as of December 2025, having shuttered seven stores over the preceding year.
The retreat comes even as Jubilant’s broader business shows signs of momentum. The company reported a 65 per cent rise in quarterly profit for the October to December period, reaching Rs 70.9 crore, up from Rs 42.91 crore a year earlier.
For Jubilant, the exit reflects a sharpening strategic focus. For Dunkin’, it marks another setback in a market that has proven resistant to imported café concepts without significant localisation.
In the cut-throat world of Indian quick-service restaurants, sometimes the sweetest deals are the ones you quietly walk away from leaving more room for the brands that truly rise to the occasion.
