MAM
Uber rolls out rewards program for drivers in Mumbai
Mumbai: Uber has launched ‘Uber Pro’ – a rewards program inspired by drivers and designed to help them reach their goals – both on and off the road. Uber Pro provides drivers with new ways to earn, more options and support, and deeper discounts on what keeps them moving. It has been launched with exciting rewards, perks, and exclusive features across 12 Indian cities, including Mumbai. By rewarding drivers with good customer rating (above 4.8) and low trip cancellations, this program aims to elevate overall platform experience by making every trip magical for riders and drivers alike.
Commenting on the launch of Uber Pro in India, Uber India & South Asia director – operations Shiva Shailendran said, “Drivers are at the heart of what we do at Uber. We are committed to providing a great ride experience for a rider and driver each time they choose Uber. Uber Pro rewards drivers who provide a great service to riders by maintaining a high app rating and low trip cancellations. It will go a long way in promoting the adaptation and continued use of the Uber platform by top-rated drivers who have made us #IndiaKiRide over the last 10 years, and will improve the overall experience on the Uber app.”
Uber Pro has four tiers: Blue, Gold, Platinum and Diamond, with Diamond being the highest possible tier. A driver who is new on the platform starts with a Blue tier status and moves upwards by earning ‘points’ on every completed trip and meeting other criteria. The points reset every 3 months, so the drivers’ tier status is determined on a rolling period of 3 months. As drivers move towards a higher tier status, they get access to exclusive perks and experiential rewards offered by third parties, such as discounted vehicle maintenance and motor insurance, and microcredit offerings etc.
Uber Pro benefits
Drivers who were able to maintain the top rating ‘Diamond’ for a full quarter were given a cash reward of Rs 10,000/-. Top-tier drivers from diamond and platinum tiers also got access to exclusive experiential rewards including those mentioned below.
Area Preference: For two hours every day, drivers were able to choose to get trips from an area of their choice. This gave them flexibility to drive in their preferred area.
Priority support: In case they needed support, these drivers could skip the queue at Uber greenlight centers and received special attention from top support agents on priority.
Automatic Premier Eligibility: Eligible drivers also got upgraded to get ‘Premier’ trips on the Uber app. With a combination of Go and Premier trips, drivers not only had a chance to receive more trip requests, but also received more high-value trip requests with premier.
Along with drivers in Platinum and Diamond tiers, Gold tier drivers also received a 30 per cent extra discount vs. market price on Castrol vehicle PMS. Drivers from all tiers were eligible to access differential enhanced microcredit limits (up to Rs 20k, Rs 15k, Rs 10k, and Rs 8k, for Diamond, Platinum, Gold, and Blue tiers respectively). These microcredits are cash credits provided by a third party, facilitated by Uber, that help drivers achieve life goals such as supporting their children’s education or contributing to house expenses, etc. All Uber Pro drivers were also eligible for discounted premiums for life, health, and motor insurance.
Riders will be able to see the tier status of a driver on booking an Uber and drivers will be able to track their progress on the Uber app. The program is currently live in 12 cities including Mumbai, Bangalore, Chennai, Pune, Hyderabad, Delhi NCR, Kolkata, Lucknow, Chandigarh, Ahmedabad, Guwahati and Jaipur. Uber plans to roll this out to more cities in the near future.
Disclaimer: Rewards vary by location and Uber Pro status of the driver, and are subject to change. Rewards described here may not be available in all cities where Uber Pro is available. Additional limitations and exclusions apply. See terms and conditions for complete details.
Brands
IndiGo names William Walsh CEO
Former IATA chief to take charge in August after Elbers exit, Bhatia steers interim
India’s biggest airline has moved fast and gone global. InterGlobe Aviation, which operates IndiGo, has tapped aviation heavyweight William Walsh as chief executive officer, subject to regulatory approvals, marking a sharp pivot as the carrier eyes its next burst of expansion.
Walsh, currently director general at the International Air Transport Association, will step down on July 31, 2026, and is expected to take charge by August 3. The appointment comes barely three weeks after Pieter Elbers exited the corner office, with Rahul Bhatia holding the fort in the interim.
The choice signals intent. Walsh brings decades of cockpit-to-boardroom experience, having led British Airways and later International Airlines Group, the parent of Aer Lingus, Iberia and Vueling. His tenure across carriers has been defined by hard resets, restructurings and cross-border consolidation—skills IndiGo may need as competition intensifies and scale becomes decisive.
Vikram Singh Mehta, chairman and non-executive independent director of IndiGo, said Walsh’s experience in managing large-scale airline operations and navigating complex market dynamics makes him well-suited to lead IndiGo in an increasingly competitive global aviation environment, adding that the appointment marks a new chapter as the airline scales in one of the world’s fastest-growing markets.
Rahul Bhatia said Walsh’s global perspective, operational expertise and customer-focused approach would be critical as IndiGo enters its next phase of expansion.
Walsh, widely regarded as one of the industry’s most influential figures, will oversee overall management and strategic direction, with a mandate spanning operational performance, network expansion, commercial strategy and customer experience. He is expected to work closely with the board and leadership team to sharpen IndiGo’s growth trajectory.
Walsh said IndiGo has a strong foundation and is well-positioned to capitalise on the evolving aviation landscape, adding that he looks forward to fostering a culture of excellence, innovation and sustainable value creation across the organisation.
A new captain, a bigger runway—and a market that rewards scale. IndiGo is lining up for its next take-off.
