MAM
TV personalities – good option for advertisers
MUMBAI: While speaking at the Advertising Club Bombay’s Value Creation seminar on marketing entertainment and their growing inter-dependence, creative consultant Rekha Nigam urged that advertising agencies must leverage TV personalities in a better way to sell products and services. She also added that the late 1990s marked a revolution in TV programming where Indian-ness came out of the closet. TV serials depicted the “Garv se kaho ham Bharatvasi hain” theme and India found its own voice on TV.
The following are the excerpts of Nigam’s presentation:
Where TV personalities score over film personalities:
TV personalities score because their characters are more identifiable, trustworthy and viewers share an intimate bond with them on a weekly basis. Viewers connect to TV personalities easily because they see them more frequently. TV personalities get a consistent exposure and their characters become household names. However, viewers don’t know the real person (Amarr Upadhyay or Aman Varma) behind the character (Mihir) and often don’t even wish to know. TV personalities can sustain the interest of women viewers who identify strongly with them. TV characters don’t reinvent themselves as much as film personalities do. TV characters are aspirational in terms of the values they project on screen.
TV personalities are readily available and accessible to advertising agencies at cheaper and cost-effective rates. Viewers don’t have to pay much in order to view TV personalities as compared to film personalities.
Some of the TV personalities who were not leveraged were Lala Lahori Nath (Alok Nath in Hum Log); Karamchand (Pankaj Kapoor) and Shri Krishna (Nitish Bharadwaj in Mahabharata).
Advertisers need to use TV personalities intelligently and match the synergies between a brand’s personalities and the TV characters. The advertisers need to understand the strengths and weaknesses of the TV characters – for instance Parvathi Babhi or Tulsi. Unlike film stars, it would not make sense to use the real person who portrays the character as viewers identify more with the on-screen characters. Advertisers could create little soap commercials. Advertisers must leveraging a TV character the moment the character is no longer part of the serial’s storyline and regular track the progress of the twists and turns of the story. Advertisers must look at short-term bursts rather than long-term usage.
India finds its voice in TV programming:
The success of wedding video film called Hum Aapke Hain Kaun in August 1994 propelled a wave of Indian-ness in both TV, advertising and cinema. It was hip to say “We are like this only” tom-tommed by a music channel. Zee TV also gave a place of pride to the game of Antakshari, that was never publicly played.
The biggest revolution for TV programming came in 2000 when both KBC (Kaun Banega Crorepati) and KSBKBT (Kyuunki Saas Bhi Kabhi Bahu Thi) were launched. Although KBC created a major hype and hoopla, KSBKBT’s silent advent ushered in a era that could determine the future course of TV programming. The serial put family to the centre-stage and capitalised on the fact that family bonding is the core of Indian-ness. The world of Indians revolves around the family irrespective of the part of the world in which Indians live.
As soon as the trend of family sit-coms started, movies and events started losing their sheen on the TRP charts. Asha Bhosale’s debut show on TV got the same TRPs as the afternoon repeat show of a popular family sitcom. The recent episodes of KSBKBT that showed a ‘bahu’ getting married to another son was more revolutionary than Yash Chopra’s film Lamhe that showed a girl getting attracted to a en elderly man.
TV is not a step-child for filmstars who have become spent forces but an opportunity for them to reinvent themselves. TV took on Amitabh Bachchan and returned him back to the film industry in a different avatar.
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Brands
MakeMyTrip partners with OpenAI to boost AI-powered travel planning
Conversational AI now guides travellers from inspiration straight to booking
GURUGRAM: MakeMyTrip, India’s leading online travel company, has teamed up with OpenAI to bring a fresh twist to AI-driven travel planning. The collaboration integrates OpenAI’s APIs into MakeMyTrip’s app, making it easier than ever for travellers to move from chatting about dream trips to booking them.
The move centres around MakeMyTrip’s Myra interface, a GenAI trip planning assistant that now handles over 50,000 conversations a day in languages ranging from English and Hindi to Tamil, Telugu and Bengali. Myra helps travellers explore options, create itineraries and book flights, hotels and extras without the usual hassle of searching and filtering.
MakeMyTrip co-founder and group CEO Rajesh Magow said, “With OpenAI, we turn curiosity into confident decisions. When travellers start their journey through conversation, MakeMyTrip becomes a seamless extension of that discovery process. AI combined with our travel data makes it possible to deliver personalised, bookable options at scale.”
OpenAI managing director- international Oliver Jay added, “MakeMyTrip is showing how AI can make travel planning feel more like a conversation than a chore. Advanced AI isn’t just about back-end efficiencies, it’s about transforming the way travellers experience and engage with the platform.”
MakeMyTrip has long invested in AI across the travel lifecycle, from inspiration and discovery to booking and post-sales support. Nearly half of Myra’s queries now come from tier-2 and smaller cities, and voice interactions are booming outside metros, making AI travel assistance more accessible than ever.
With this partnership, MakeMyTrip is not just keeping up with AI trends, it’s aiming to lead the way, turning every traveller’s whim into a smooth, bookable adventure.
