MAM
Sunil Gupta lectures AI’s transformative role at IAA Conversations
MUMBAI: Artificial intelligence isn’t just a buzzword anymore—it’s shaping the way industries think, act, and innovate. At the recent IAA Conversations in Mumbai, Harvard Business School Edward W. Carter professor of business administration, Sunil Gupta delved into AI’s transformative power in marketing, branding, and beyond. The event, titled ‘Marketing in the Age of AI’, was moderated by VML India CEO and an IAA Mancom member, Babita Baruah and organised in association with Harvard Business School.
The session kicked off with Gupta highlighting the disruptive nature of AI and how businesses across sectors are adapting to leverage it. “Almost every business, not just advertising, is thinking about AI and how it will affect their operations,” he noted.
He outlined three ways AI is transforming industries:
1 Augmenting and automating tasks to increase efficiency.
2 Expanding and growing capabilities with innovative tools.
3 Disrupting and experimenting, encouraging businesses to push creative boundaries.
Gupta cited tech giants like Facebook and Google, explaining their use of AI to automate ad creation, audience targeting, and budget allocation.
Gupta emphasised the unprecedented access to consumer data in today’s digital age. “It’s not just about what they buy or search for. It’s also about what they do on social media or why they contact a call centre,” he observed.
AI, he argued, offers the ability to synthesise qualitative and quantitative data to create a 360-degree view of consumers. It enables brands to map customer journeys, uncover pain points, and even predict behaviours. “AI can act as a smart research assistant, helping brands connect the dots across vast datasets,” he added.
Gupta also introduced the concept of synthetic consumers, personas created using past data to simulate market research scenarios. This approach offers quick insights at early product development stages.
Gupta didn’t shy away from discussing the hurdles of AI adoption. “The use of AI will increase competition as it lowers entry barriers, making it easier for anyone to experiment and innovate,” he said.
However, he flagged the risk of short-term thinking in advertising. “With AI’s ability to experiment and fine-tune ROI, there’s a danger that brands might focus too much on immediate results and lose sight of long-term brand building. And advertising is all about building brands,” he cautioned.
Addressing how organisations should approach AI, Gupta urged companies to embrace the technology actively. “You can’t learn to swim by watching someone else. You need to dive into the pool yourself,” he remarked.
He recommended dedicating time to understanding AI’s potential and limitations, noting that no technology has ever reduced workload—it has only shifted it. “Jobs don’t go away, tasks do. AI will eliminate non-value-added tasks, allowing professionals to focus on more impactful work,” he asserted.
On a closing note, Gupta reminded attendees of the importance of starting with the problem, not the technology. “Sometimes, we get so caught up in the technology that we forget the problem we’re trying to solve,” he said, adding that copyright and IP protection will remain critical concerns in an AI-driven world.
IAA India Chapter president, Abhishek Karnani underscored the event’s relevance, “At the India Chapter of the International Advertising Association (IAA), we take pride in being the only body in the industry that brings together creative agencies, media agencies, and media under one roof. This year, our focus is clear—Conversations, Skilling, and Artificial Intelligence—all aimed at preparing us for the opportunities and challenges ahead.”
Organised with support from Free Press Journal as the presenting partner, the IAA Conversations event highlighted the intersection of technology, creativity, and strategy, offering a forward-looking perspective on how AI is reshaping industries.
Brands
Zee partners L’Oréal Paris on multi-language Glycolic Gloss campaign
Brand films and show integrations target Hindi, Marathi, Tamil and Bangla viewers
MUMBAI: Zee Entertainment Enterprises Limited has partnered with L’Oréal Paris to roll out a multi-regional advertising campaign for the Glycolic Gloss haircare range, leaning on regional storytelling and trusted television celebrities to drive belief and recall.
The campaign spans four bespoke brand films and contextual integrations across Hindi, Marathi, Tamil and Bangla markets. At its core is a simple consumer insight: Indian audiences are more likely to trust visible results validated by others than abstract product claims.
Zee Entertainment Enterprises head of advertisement revenue, broadcast and digital Laxmi Shetty, said brands are increasingly seeking relevance and credibility alongside reach. She said the campaign demonstrates how regional “dilfluencers” can turn product claims into “visible, validated experiences” by embedding brands within authentic storytelling across platforms.
To that end, Zee has deployed its roster of regional “dilfluencers”: familiar faces from leading fiction channels, to anchor the films. The celebrities share first-hand experiences with the Glycolic Gloss range, framing shine and smoothness as instantly noticeable and socially affirmed rather than promised.
WPP Media president, client solutions, South Asia Shekhar Banerjee, said the campaign was designed as a platform-first, integration-led solution that balances scale with attention. Aligning the brand with Zee’s premium content and trusted talent, he said, helped push impact beyond visibility towards sustained brand trust.
Beyond standalone films, the campaign extends into contextual integrations within top-rated fiction shows airing through January and February 2026. These in-show moments are designed to embed the product into everyday narratives without disrupting viewer engagement.
L’Oréal Paris India general manager Dario Zizzi, said the renewed partnership reflects the brand’s focus on engaging India’s diverse consumer base through local languages and culturally resonant narratives. He added that integrating the Glycolic Gloss range into Zee’s regional content allows the ‘Gloss Ki Guarantee’ proposition to connect with women’s lived experiences across markets.
The initiative will run across Zee’s linear television network and its OTT platform, Zee5, combining mass reach with digital amplification. For L’Oréal Paris, the strategy reflects a deliberate move away from one-size-fits-all communication towards locally resonant messaging tailored to language, culture and viewing habits.
Media planners involved in the campaign say the approach underscores a broader shift in beauty advertising, where scale is increasingly paired with credibility and contextual relevance. By aligning with premium content ecosystems and well-known regional talent, the Glycolic Gloss campaign aims to translate visibility into sustained brand trust.
