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Rishabh Goel named director, technical support engineering at Salesforce
GURUGRAM: Rishabh Goel has been elevated to director of technical support engineering at Salesforce, marking the latest step in a career built on customer-first thinking and steady leadership across global tech teams.
Based in Gurugram, Goel takes on the new role after more than six years at Salesforce, where he most recently served as senior manager, technical support engineering. During that time, he led high-performing support teams, sharpened performance metrics, and helped deliver consistent service experiences for enterprise customers.
Sharing the news of his elevation, Goel credited his team and leadership for the milestone, calling the move “a reflection of the amazing team” he works with each day. He added that their expertise, resilience, and commitment to customers continue to inspire him, and that he looks forward to building and innovating further in his new position.
Before Salesforce, Goel spent over six years at ClickSoftware, progressing from support team leader to technical support manager. The company was later acquired by Salesforce, bringing his experience into the broader ecosystem he now helps lead.
His earlier career includes roles at Ericsson and Wipro, where he worked on solution integration, project management, and software development, laying the technical foundation that would shape his leadership path.
An engineering graduate from Uiet, Punjab University, Goel now steps into his director role with a focus on scaling support capabilities, strengthening customer outcomes, and keeping service excellence firmly in the spotlight.
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Hiili names Sanjay Hemady as country manager India
Media veteran to drive digital decarbonisation push
MUMBAI: Climate tech firm Hiili has announced its entry into India, appointing industry veteran Sanjay Hemady as India country manager to steer its growth in one of the world’s fastest-expanding digital markets.
Hemady, a familiar name across India’s media and consulting circles, will lead Hiili’s India operations from Mumbai. His mandate is clear: help Indian companies measure, manage and reduce the carbon emissions generated by their digital services.
Hiili offers a scientifically validated platform, certified by the UC3M-Santander Big Data Institute, that enables businesses to improve the efficiency of their digital infrastructure while cutting emissions. As organisations race to meet ESG targets, the company positions itself as a practical bridge between climate pledges and measurable action.
“I’m happy to share that I’m starting a new position as country manager, India at Hiili,” Hemady said in a LinkedIn post, adding that the company aims to move beyond broad sustainability promises towards precise, science-based decarbonisation.
Hemady brings more than three decades of experience spanning print, television, radio and digital media. He has previously served as chief executive officer at HIT 95 FM, assistant general manager at CNBC TV18, and held leadership roles at MTV India and The Indian Express, among others. Most recently, he worked as an independent business consultant advising firms across media and technology.
With India’s digital economy expanding at pace, the environmental cost of data, streaming and online services is climbing quietly in the background. Hiili’s bet is that carbon efficiency will soon sit alongside cost efficiency in boardroom conversations.
For Hemady, the move marks a shift from selling airtime and ad inventory to championing climate accountability. If successful, Hiili’s India play could make digital growth not just faster, but cleaner too.
