Brands
RBI’s system overhaul gets Central Banking’s digital transformation award
MUMBAI: The Reserve Bank of India (RBI), India’s central bank, has scored a double whammy at the Central Banking the global authority for central bank information and news 2025 Awards. The publication awarded two of its digital transformation initiatives – Sarthi (charioteer) and Pravaah (smooth flow) in the digital transformation category on 13 March.
The RBI had brought in these systems to substitute mind-numbing paper-pushing processes which had plagued it, replacing them with sleek digital workflows.
The Sarthi system, which went live in January 2023, has turned the RBI’s internal workings into a well-oiled machine,
Staff can now store and share documents securely without the load of managing paper files.
Tasks previously requiring manual handling now flow through digital channels.
Managers can keep tabs on work progress without breathing down employees’ necks.
Replaces the hodgepodge of systems previously used across 40 plus offices and 13,500 staff.
Meanwhile, Pravaah, launched in May 2024, allows external users to submit regulatory applications electronically a proper game-changer that,
Digitised 70 plus regulatory applications across nine RBI departments.
Boosted application submissions by a whopping 80 per cent monthly.
Created transparency with dashboards showing application status.
Linked seamlessly with Sarthi for end-to-end digital processing.
The digtisation has yielded impressive results. Sarthi now has over 10,000 active users with up to 5,000 logging in daily, while Pravaah processed more than 2,000 applications between May and December 2024.
The digital makeover has turned the 90-year-old paper-pushing behemoth into a tech-savvy operation. Staff who once shuffled papers are now happily clicking away, supported by ‘Sarthi Pathshala’ (school) for training and ‘Sarthi Mitras’ (friends) who help colleagues navigate the brave new digital world.
With enhanced cyber security monitoring, improved collaboration, and the promise of future innovations including cloud computing, the RBI has proven you can teach an old dog new tricks and rather splendidly at that.
Prime minister Narendra Modi applauded the win by India’s central bank by posting on X, “A commendable accomplishment, reflecting an emphasis towards innovation and efficiency in governance.”
Brands
Dunkin’ Donuts to exit India as Jubilant FoodWorks ends 15-year franchise deal
The quick service restaurant giant is ending a 15-year franchise partnership with the American doughnut chain, even as it renews its Domino’s agreement for another 15 years
NOIDA: Dunkin’ is done in India. Jubilant FoodWorks Ltd, the country’s leading quick service restaurant operator, has decided not to renew its franchise agreement with the American coffee and doughnut chain, and will wind down its Indian stores in a phased manner before December 31, 2026, bringing a 15-year partnership to a quiet, loss-laden close.
The decision, approved by JFL’s board on March 30, 2026, ends a relationship that began with a Multiple Unit Development Franchise Agreement signed on February 24, 2011. JFL will now evaluate and undertake what it described in a regulatory filing as the “rationalisation and/or cessation of certain operations and/or sale, transfer or disposal of assets and/or assignment or transfer of franchise rights,” all in consultation with Dunkin’s brand owners and strictly within the terms of the original agreement.
The numbers tell the story bluntly. In the financial year 2024-25, Dunkin’ India posted a revenue of Rs 37 crore against a loss of Rs 19 crore — a haemorrhage that was always going to test the patience of a parent company recording revenues of Rs 6,104 crore and a profit of Rs 194 crore in the same period. Doughnuts, it turns out, were never going to move the needle.
The contrast with JFL’s handling of its other marquee franchise could hardly be sharper. Even as it walks away from Dunkin’, the company has just doubled down on Domino’s, signing a fresh Master Franchise Agreement on March 31, 2026, granting it exclusive rights to develop and operate Domino’s Pizza stores in India for 15 years, with an option to renew for a further 10.
JFL, incorporated in 1995 and promoted by the Bharatia family, operates a network of more than 3,500 stores across six markets — India, Turkey, Bangladesh, Sri Lanka, Azerbaijan and Georgia. Its portfolio includes Domino’s and Popeyes on the global side, and two home-grown brands: Hong’s Kitchen and COFFY, a café brand in Turkey.
For Dunkin’, India was always a stretch. The brand never quite cracked the cultural code in a market where filter coffee and chai command fierce loyalty and where the doughnut remains, at best, an occasional indulgence rather than a daily habit. Fifteen years, mounting losses and a parent with better things to spend its capital on was always going to be a difficult equation to solve.
The doughnut has had its last day. The pizza, however, is staying.
