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MRSI’s new code cracks the ethics code as India’s insights industry evolves
MUMBAI: The Market Research Society of India (MRSI) has formally adopted the ICC/ESOMAR International Code on Market, Opinion and Social Research and Data Analytics 2025: a global gold standard shaping how research is conducted across more than 50 countries.
The updated code, refreshed for an era dominated by AI tools, synthetic data, automation and sprawling digital ecosystems, aims to bring sharper guardrails to a fast-changing insights industry. Developed jointly by Esomar and the International Chamber of Commerce since 1977, the Code is recognised by over 60 industry associations worldwide.
As India’s leading industry body for research and insights since 1988, MRSI said the adoption reinforces its commitment to ethical, transparent and globally benchmarked practices. Its Professional Standards Committee (PSC), established in 2020, will continue to enforce compliance and take disciplinary action when members fall short. The committee is chaired by Sathyamurthy Namakkal (Co-founder, DataPOEM), supported by Abhinav Goel (Nestlé India), Anjana Pillai (Quantum Consumer Solutions), Jyoti Malladi (Ipsos India) and Priyamvada Sharma (Godrej Consumer Products).
What’s new in the 2025 Code?
The revamped guidelines sharpen expectations across five key areas:
● Duty of care: Stronger safeguards for children, young people and vulnerable groups.
● Data minimisation: Collect only what’s necessary, protect it stringently, and anonymise it once used.
● AI & emerging tech: Clear rules for responsible AI deployment, transparency and privacy as technologies reshape research.
● Fit-for-purpose research: Ensuring that studies truly represent the populations being measured — including when using self-service platforms.
● Transparency & accountability: Mandatory disclosures on methods, data sources and limitations so clients can assess research integrity.
MRSI and chief growth & partnerships officer president Nitin Kamat at TAM Media Research, said the move “reiterates our commitment to ethical excellence and responsible data practices… signalling that member companies are stronger partners to deliver research clients can trust with complete confidence.”
Esomar president Anne-Sophie Damelincourt called MRSI’s adoption “a milestone that reflects India’s leadership in ethical research,” adding that it strengthens global collaboration and reinforces industry-wide trust.
The Code will come into effect in India from April 1, 2026, giving the industry time to align operations with the refreshed norms.
With this update, MRSI isn’t just keeping pace with global standards, it’s ensuring that in the race for insight, ethics don’t fall behind.
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TCS and ServiceNow join forces to fast-track AI in enterprises
New partnership aims to turn clunky workflows into smart, self-learning engines
MUMBAI: Tata Consultancy Services (TCS) and ServiceNow have teamed up to help businesses move from AI experiments to full-scale adoption. The multi-year partnership will see TCS building industry-specific AI solutions on the ServiceNow platform, transforming slow, manual processes into intelligent, autonomous workflows that learn and improve over time.
Enterprises are eager for smarter ways to handle back-office functions like HR, finance, supply chain, procurement, and employee services. With this collaboration, TCS will offer AI-led solutions that bring together trusted AI, modern workflows, and deep industry knowledge, helping businesses work faster, smarter, and more efficiently.
ServiceNow president and chief product officer Amit Zavery said, “Enterprises need partners who can combine innovation, execution, and governance. Together with TCS, we are embedding AI directly into workflows, modernising legacy systems, and driving measurable results.”
TCS executive director and COO Aarthi Subramanian added, “Companies are ready to move beyond pilots to enterprise-wide transformation. Our partnership will embed intelligence across IT, operations, and customer functions, unlocking speed, efficiency, and lasting advantage.”
The solutions are designed to break down silos, giving organisations a holistic, insight-driven view. HR operations, for instance, could shift from fragmented services to a smooth hire-to-retire lifecycle, boosting productivity and engagement. Similarly, order processing could evolve from a slow, multi-step cycle into a fast-moving engine that drives revenue and cash flow.
TCS is already ServiceNow’s largest user for IT Asset Management, rolling out the system across thousands of devices in just three months. Both companies will also invest in co-innovation labs, solution showcases, and joint go-to-market initiatives to bring these AI capabilities to clients.
With this partnership, enterprises can look forward to workflows that think for themselves, helping businesses stay ahead in the AI era.
