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MRSI’s new code cracks the ethics code as India’s insights industry evolves
MUMBAI: The Market Research Society of India (MRSI) has formally adopted the ICC/ESOMAR International Code on Market, Opinion and Social Research and Data Analytics 2025: a global gold standard shaping how research is conducted across more than 50 countries.
The updated code, refreshed for an era dominated by AI tools, synthetic data, automation and sprawling digital ecosystems, aims to bring sharper guardrails to a fast-changing insights industry. Developed jointly by Esomar and the International Chamber of Commerce since 1977, the Code is recognised by over 60 industry associations worldwide.
As India’s leading industry body for research and insights since 1988, MRSI said the adoption reinforces its commitment to ethical, transparent and globally benchmarked practices. Its Professional Standards Committee (PSC), established in 2020, will continue to enforce compliance and take disciplinary action when members fall short. The committee is chaired by Sathyamurthy Namakkal (Co-founder, DataPOEM), supported by Abhinav Goel (Nestlé India), Anjana Pillai (Quantum Consumer Solutions), Jyoti Malladi (Ipsos India) and Priyamvada Sharma (Godrej Consumer Products).
What’s new in the 2025 Code?
The revamped guidelines sharpen expectations across five key areas:
● Duty of care: Stronger safeguards for children, young people and vulnerable groups.
● Data minimisation: Collect only what’s necessary, protect it stringently, and anonymise it once used.
● AI & emerging tech: Clear rules for responsible AI deployment, transparency and privacy as technologies reshape research.
● Fit-for-purpose research: Ensuring that studies truly represent the populations being measured — including when using self-service platforms.
● Transparency & accountability: Mandatory disclosures on methods, data sources and limitations so clients can assess research integrity.
MRSI and chief growth & partnerships officer president Nitin Kamat at TAM Media Research, said the move “reiterates our commitment to ethical excellence and responsible data practices… signalling that member companies are stronger partners to deliver research clients can trust with complete confidence.”
Esomar president Anne-Sophie Damelincourt called MRSI’s adoption “a milestone that reflects India’s leadership in ethical research,” adding that it strengthens global collaboration and reinforces industry-wide trust.
The Code will come into effect in India from April 1, 2026, giving the industry time to align operations with the refreshed norms.
With this update, MRSI isn’t just keeping pace with global standards, it’s ensuring that in the race for insight, ethics don’t fall behind.
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FSS names Anand Krishnamurthi head of global digital delivery
Tech veteran to drive AI-first, cloud-led transformation in payments globally
CHENNAI: Financial Software and Systems (FSS), an AI-first payment infrastructure company, has appointed Anand Krishnamurthi as head of global digital delivery.
In his new role, Anand Krishnamurthi will lead FSS’s global digital delivery capabilities, focusing on AI-first and cloud-led transformation while ensuring predictable, high-quality outcomes for customers worldwide. He will be based in Chennai and report to V. Balasubramanian, CEO of FSS.
Bringing 28 years of experience in technology and digital transformation across banking, capital markets, financial services, and insurance, Anand has held senior leadership positions at Cognizant and NuSummit. He is recognised for scaling multi-geography delivery teams, leading mission-critical platforms, and embedding AI-driven automation in complex, regulated environments.
“What drew me to FSS is its deep payments expertise, strong product DNA, and the scale at which its platforms power real-world financial ecosystems,” said Anand Krishnamurthi. “I aim to strengthen delivery predictability, execution rigor, and engineering quality, building empowered teams that deliver measurable customer outcomes. FSS has a unique opportunity to create real-time, AI-infused payments infrastructure that is resilient, secure, and globally scalable.”
V. Balasubramanian added, “Anand’s track record in leading multi-geography delivery programs and AI-first operating models makes him the ideal leader for FSS as we accelerate our AI-driven digital payments business. His leadership will help us raise the bar for outcomes globally.”
This appointment is part of FSS’s broader push to build an AI-powered, cloud-native delivery organisation capable of meeting the evolving needs of banks, fintechs, and financial institutions worldwide.
