MAM
Kapture CX ropes in Gaurav Prakash as senior director to supercharge enterprise sales and scale with AI firepower
MUMBAI: If customer experience were a battlefield, Kapture CX just added a seasoned general to its ranks. The Bengaluru-based agentic AI-powered CX platform appointed Gaurav Prakash as its new senior director of enterprise sales this April, arming itself for its next phase of expansion across India’s complex enterprise landscape.
With 14 years under his belt in the SaaS trenches, Prakash brings a cross-sector track record in Edtech, Procuretech, and most notably, CX. He’s now been handed the keys to Kapture’s enterprise engine, with a brief to drive growth and scale operations with a global outlook, while also sharpening the firm’s position as a homegrown disruptor in the CX space.
“We are excited to welcome Gaurav to Kapture CX at a time when the enterprise market is ready for disruption. His deep expertise across SaaS and customer experience aligns perfectly with our vision to deliver innovative and end-to-end CX solutions. With his appointment, we are confident in accelerating our growth and strengthening our position as a market leader,” said Kapture CX CRO Gaurav Juneja.
Prakash, visibly fired up about his new role, believes the timing couldn’t be better. “The market is at an inflection point. Enterprises—whether legacy businesses or digital-native brands—are actively looking for a comprehensive CX platform that aligns with their transformation goals. Kapture is well-positioned to capitalise on this shift, especially with its early investment in generative AI and agentic AI by the leadership & the founders as a game-changer.”
Before his Kapture chapter, Prakash made a mark at Freshworks where he scaled enterprise operations across north, east and west India. He also did a tour at PwC, giving him a well-rounded view of enterprise demands and buying behaviour.
At Kapture, he plans to beef up the enterprise sales function, recruit top-tier talent, and reinforce the brand’s credibility as the only end-to-end CX platform built organically in India.
“I am highly inspired by Kapture’s culture and its energetic, hardworking teams across GTM, Sales, Marketing, and Finance—teams that are deeply committed to problem-solving, no matter the challenge,” he added.
MAM
Indigo appoints Aloke Singh as Chief Strategy Officer
Air India Express MD joins to steer global growth and operational efficiency.
MUMBAI: Indigo just recruited its next big strategist from the rival camp because when you’re chasing the skies, sometimes the best way to fly higher is to borrow the pilot who already knows the route. InterGlobe Aviation, parent company of IndiGo, announced on 23 March 2026 that its board has approved the appointment of Aloke Singh as Chief Strategy Officer. Singh, who most recently served as managing director and CEO of Air India Express, will lead enterprise-wide strategic planning, operational efficiency initiatives and the airline’s aggressive push into international routes.
Reporting initially to managing director Rahul Bhatia and later to Indigo’s incoming CEO Singh brings over three decades of experience across strategy, operations and commercial functions in aviation. At Air India Express he drove network expansion and performance turnaround, earlier roles at Air India and Oman Air sharpened his focus on long-term planning.
“Aloke brings an exceptional blend of strategic vision and operational depth,” Bhatia said. “His experience will be critical as Indigo seeks to build a more agile, resilient and future-ready organisation.”
The appointment arrives at a pivotal moment. Indigo, India’s dominant domestic carrier, has faced intense scrutiny after operational disruptions in December 2025 thousands of cancelled and delayed flights due to crew scheduling misalignments with new pilot fatigue norms triggering fines, passenger chaos and regulatory heat. Former CEO Pieter Elbers resigned in March 2026 citing personal reasons, though his exit followed sustained pressure from those setbacks and rising costs.
Singh described joining Indigo as “a pivotal moment” for both the airline and Indian aviation, as the carrier accelerates beyond its domestic stronghold into a more competitive global arena.
In an industry where turbulence is measured in both altitude and headlines, Indigo isn’t just hiring a strategist, it’s recruiting a steady hand to navigate from domestic dominance to international takeoff, one calculated flight plan at a time.
