MAM
Kapture CX appoints Gaurav Juneja as chief revenue officer
Mumbai: Kapture – a renowned SaaS-based customer experience platform has announced the appointment of Gaurav Juneja as the new chief revenue officer (CRO). As part of the strategic appointment, Gaurav will be responsible for developing and executing global growth strategies for Kapture’s business across Indian and international markets.
Gaurav has over 15 years of experience in building a revenue sales funnel, and managing and maintaining relationships across organisational functions and the company’s clientele. He is a strong business leader with a proven track record for driving integration between all revenue functions. Gaurav’s strategic focus will be on enhancing Kapture’s market adoption and expanding its footprint, leveraging the platform’s capabilities to deliver unparalleled customer experiences. His appointment underscores Kapture’s commitment to innovation and its ambition to set global benchmarks in customer service.
Commenting on the appointment decision, Kapture CEO and co-founder Sheshgiri Kamth said, “Gaurav Juneja is in complete tandem with Kapture CX’s exponential growth trajectory. We have confidence in his ability to lead and contribute to the company’s growth and prowess. Together, we look forward to delivering exceptional customer experiences and revolutionising the industry.”
Delighted about the new role, Gaurav Juneja said, “I am truly excited to join Kapture as the Chief Revenue Officer, drawn by our shared mission of revolutionising customer experiences. In today’s ever-evolving landscape, where customers crave seamless & contextual conversations, Kapture stands out with its AI-first platform and a unique vertical focus on sectors like Retail & Ecom, BFSI, Consumer Durables and Travel. What sets Kapture apart is not just its vision but its tangible impact, with over 400 leading enterprise customers leveraging the platform across the US, South East Asia, and India.”
“I am enthusiastic about contributing to Kapture’s success story and redefining the global standards for customer excellence. Together, we will continue to innovate and lead, ensuring Customer experience becomes a key competitive advantage in this fast-paced, interconnected world,” he added.
Prior to his joining at Kapture CX, Gaurav Juneja served as head of digitalisation at Google where he worked with some of the largest omni channel businesses in BFSI, retail, auto and FMCG verticals. His venture into entrepreneurship saw him co-founding StarQuik, a testament to his visionary leadership and knack for innovation, which was later acquired by TATA Trent, marking a significant milestone in his career. Gaurav’s extensive experience also includes senior roles at renowned businesses like Lehman Brothers and Reliance, where he demonstrated exceptional skill in driving growth and leading teams to success.
Gaurav’s unique blend of technical expertise, entrepreneurial success, and executive leadership makes him the ideal candidate to lead our revenue strategies as we aim for exponential growth globally at Kapture CX. He did his MBA from IIM Lucknow and graduated from University of Delhi.
Brands
YES Bank hands the keys to SBI veteran Vinay Tonse as it bets on a new era
Former SBI managing director appointed as YES Bank’s new MD and CEO
MUMBAI: YES Bank is done rebuilding. Now it wants to grow. The private sector lender has appointed Vinay Muralidhar Tonse as managing director and chief executive officer-designate, with RBI approval secured and a start date of April 6, 2026 confirmed. The three-year term signals the bank’s intent to shift gears from crisis recovery to full-throttle expansion.
Tonse, 60, is no stranger to scale. Most recently managing director at State Bank of India, he oversaw a retail book of roughly $800bn in deposits and advances, one of the largest in the country. Before that, he ran SBI Mutual Fund from August 2020 to December 2022, a stint that saw assets under management surge from Rs 4.32 lakh crore to Rs 7.32 lakh crore across market cycles. Add stints in Singapore and four years leading SBI’s overseas operations in Osaka, and the incoming chief arrives with a genuinely global CV.
His academic grounding is equally solid: a commerce degree from St Joseph’s College of Commerce, Bengaluru, and a master’s in commerce from Bangalore University.
The appointment follows an extensive search and evaluation process by the bank’s Nomination and Remuneration Committee. NRC chairperson Nandita Gurjar said the committee unanimously backed Tonse, citing his leadership track record, governance credentials and ability to drive the bank’s next phase of transformation.
Non-executive chairman Rama Subramaniam Gandhi was unequivocal. “I am certain that Vinay Tonse, with his vast experience as a senior banker, will propel YES Bank to its next phase of growth,” Gandhi said, adding that the bank remains focused on strengthening its retail and corporate banking franchises and expanding its branch network.
Rajeev Kannan, non-executive director and senior executive at Sumitomo Mitsui Banking Corporation, the bank’s largest shareholder, said Tonse’s experience across retail, corporate banking, global markets and asset management positioned him well to lead the lender. SMBC said it looks forward to working with Tonse and the board as YES Bank pursues its ambition of becoming a top-tier private sector lender anchored in strong governance and sustainable growth.
Tonse succeeds Prashant Kumar, who took the helm in March 2020 when YES Bank was in freefall following a severe financial crisis, and spent six years painstakingly stabilising the institution, rebuilding governance and restoring operational scale. Gandhi was generous: “The bank remains indebted to Prashant Kumar, who is responsible for much of what a strong financial powerhouse YES Bank is today.”
Tonse, for his part, struck a purposeful note. “Together with the board and my colleagues, I remain deeply committed to creating long-term value for all our stakeholders,” he said, pledging to build on Kumar’s foundation guided by his personal motto: Make A Difference.
Beyond the balance sheet, Tonse played cricket at college and club level and represented Karnataka in archery at the national championships — sports he credits with teaching him teamwork, situational leadership, discipline and focus. In quieter moments, he reaches for retro Kannada music, classic Hindi songs, and the crooning of Engelbert Humperdinck, Mukesh and Kishore Kumar.
YES Bank has its steady-handed rebuilder in Kumar to thank for survival. Now it has a scale-obsessed growth banker at the wheel. The next chapter starts April 6.
