Brands
Infosys recognised for ‘Renew and New’ strategy by IDC MarketScape
MUMBAI: Infosys has been positioned as a major player in the ‘IDC MarketScape: Service Providers for EMEA Utilities 2017 Vendor Assessment’. The company has been recognised for its ‘Renew and New’ strategy of transforming core IT services and leveraging emerging technologies like AI and analytics for new products and services.
The IDC MarketScape vendor assessment provides a comprehensive overview of services for the Utilities segment and assessed 15 service providers for the report. As per the report, “Infosys is a trusted transformation partner known for its ability to provide its clients with the right mix of technology options, competence, and innovation in execution. Its focus on automation using its artificial intelligence platform MANA to reduce cost and increase agility, and initiatives like Zero Distance are helping clients realize value beyond the contracted engagements.”
Highlights, in the report:
• Investments in products & platforms: Infosys is credited with a solutions portfolio that is well aligned to the future needs of the industry and an ability to co-innovate and commercialize solutions with their clients using initiatives like design thinking. This is amplified by recent acquisitions in the digital (Skava) and automation space (Panaya)
• Effective Delivery Model: Infosys’ effective engagement model and delivery machine means the company has good client relationships, a credible delivery record, client recognition for value and flexibility
• Innovative Offering: Infosys has a Utilities Experience Center in London to showcase innovative offerings and Innovation Fabrik in Berlin. This ‘living lab’ embodies Infosys’ new customer engagement concept of ‘eEcosystem as a service’, bringing together the company’s innovation accelerators and its network of technology partners, start-ups, academia and clients
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market.
Brands
6 in 10 face bias, 58 per cent delay care: India’s LGBTQIA+ health crisis
Study highlights bias in care and unsafe spaces shaping everyday choices
MUMBAI: A significant number of LGBTQIA+ women in India are putting off essential healthcare, with 58 per cent reporting delays or avoidance due to discrimination, according to a new study. The figure is the highest among five countries surveyed, pointing to deep-rooted systemic challenges.
The research, conducted by Kantar in partnership with DIVA Charitable Trust and The Curve Foundation, draws insights from over 3,200 LGBTQIA+ women and non-binary individuals globally. Released around Lesbian Visibility Week, the findings highlight how bias continues to shape access to care.
In India, 60 per cent of respondents said they had faced discrimination in healthcare settings, often feeling dismissed or not taken seriously by providers. This has led many to delay seeking treatment, underscoring how trust deficits in the system directly impact health decisions.
The study also reflects broader social realities. Instances of verbal or physical abuse were commonly reported across platforms such as social media, public transport and social venues, reinforcing a persistent sense of insecurity in everyday life.
At the same time, expectations from brands are evolving. In India, 78 per cent of respondents believe companies should actively contribute to advancing diversity and inclusion, signalling a growing demand for corporate accountability.
Kantar India HR head Mridul Shekhar said, “LGBTQIA+ women and non-binary people remain underrepresented and overlooked. Their experiences are shaped by uneven access to care and systems not designed with them in mind. When people are invisible in data, they become invisible in decision-making.”
DIVA Charitable Trust executive director Lady Phyll added, “When people delay healthcare because they fear discrimination, we are no longer talking about symbolic inclusion. These are life decisions driven by the need to feel safe.”
The findings underline a stark reality. While awareness around inclusion is growing, bridging the gap between intent and lived experience remains an urgent priority.
