MAM
How Covid spurred a turnaround for India’s e-pharma industry
Mumbai: According to a 2019 EY report, the Indian e-pharma sector was poised to touch $2.7 billion by 2023 from $360 million. The report cited an increase in internet penetration and smartphone ownership, along with the ease of ordering medications through an e-commerce platform and an increase in chronic diseases as some of the key growth drivers for the online pharma industry.
And this was before the Covid-19 put a gigantic spoke in the wheel of our outdoor activities. And, before it became hara-kiri to step out of one’s house for as mundane a task as purchasing some prescription pills.
The Covid Tsunami Effect
One year plus of the tidal onslaught of the Covid tsunami has brought about irrevocable changes into the world. The exponential and fast-tracked tilt towards everything digital was one of them and it was obvious that online pharmacies and healthcare would not be far behind.
“With limited reach and usage till a year ago, the pandemic has changed the landscape drastically. Lockdowns, restricted movement, and policy initiatives have enabled higher adoption, penetration, and substantial growth,” says digital marketing agency Natter COO Avinash Joshi as he opines on the growth in India’s e-pharma space.
High caseloads, especially in urban areas coupled with regional lockdowns have compelled consumers to take the online route rather than visit the friendly neighbourhood pharmacies. It’s no longer simply a matter of convenience but about undertaking any added risk by venturing out unnecessarily.
Driven by the second wave of the Covid-19 pandemic, India’s e-pharmacy sector is once again witnessing a surge in orders. There has also been a spike in sales of Covid-related products – such as pulse oximeters, personal protective equipment (PPE) kits, oxygen cans, masks, sanitizers, health supplements across major online pharma players, in addition to regular drugs.
Overall Growth in the e-Sector
According to dentsu Impact president Amit Wadhwa, the e-pharma sector in India is still in its nascent stage and while it has been growing rapidly in the last 4-5 years in India, a big surge in that growth happened only over the last one year. “This is not just visible in the industry growth numbers and how we are seeing consumers using/ talking about the platform, but also with the number of new players that we are constantly seeing entering this segment, with even traditional chemists such as Apollo Pharmacy along with big names such as Amazon diving right in,” says Wadhwa.
As per estimates, 35 per cent of the domestic pharmaceutical market relates to chronic medications and the remainder to acute medicines. E-pharmacies have been targeting the chronic market majorly so far and are expected to scale up the acute medicine market through an improvement in last-mile logistics and collaboration with local pharmacies.
“In the years to come, people will look at 2020 as ‘the year that changed everything- especially the way we reach out to our end consumers’,” says Hybrid healthcare start up Healthnovo co-founder Rima Sunit. “We see an increasing trend of teleconsultation, online ordering of medicines, etc. Even doctors are now adapting to new methods of providing prescriptions by using digital tools and consulting their patients over a video call. Currently, the Indian market is flooded by online players offering the best services at discounted prices.”
According to industry trackers, the sector’s growth is on top of an already robust revenue increase of around 35 per cent last year. The second wave and the consequent uptick in orders are setting the industry up for yet another year of strong growth in the range of 30-50 per cent. An almost 3X expansion in the number of users ordering medicines online means the sector is bound to see strong revenue growth this year as well.
Major players & their marketing game
Some of the leading players in this race to tap into the burgeoning e-pharma sector are 1mg, Netmeds, Pharmeasy, and Medlife with many new entrants emerging on the scene. In the last few months, brands like PharmEasy have been wooing the customer with a deluge of commercials, amplifying their message of ‘Aapki Health Aapke Haath Mein hai’ (your health is in your hands), with a dash of humour and relatability to the common man.
Netmeds roped in celebrity brand ambassador, Kareena Kapoor to convey the reliability and safety of their service, coupled with the ease and convenience of access for the customer.
According to Wadhwa, the brands are focusing their messaging on discounts and ease of delivery as ‘this is a phase where the category is creating awareness and the intent is to gain from the physical chemists’. He adds, “As the category gains more acceptance, we will see a more defined and differentiated messaging/ tonality across at least the key brands where possibly more planks such as trust, presence, etc. might be explored.”
Reaping the benefits of increased demand, online pharmacies and digital health companies have been passing on some of the paybacks to consumers by offering generous discounts on online purchases. This helped drive up the sales initially, while brands were trying to make a dent in the hitherto traditional Indian pharma market. In the long run, however, discounts may have to come down to reasonable levels to achieve breakeven and any meaningful profitability.
“With several local & global players in the fray, a lot of money is being spent to own and retain that exclusive audience. These brands are spending big on ATL and driving performance on digital with retargeting, scaling up downloads, offering discounts & referrals. These digital-first brands make use of chat-bots for queries & resolutions, AI & ML for recommendations, and tracking tools & digital payments for fulfilment. They are also spending big on content creation to engage with the user on the right platform,” says Natter COO Avinash Joshi.
Despite challenges like trust deficit, customer support issues, and remote area access, if the spurt in the e- pharma industry continues, it can aid in the regulation of the Indian pharma space. As e-pharma companies insist on verifying the prescription online before dispensing medicine they are likely to be more structured than their traditional counterparts.
Many drivers assume basic coverage is just a formality until an accident involving someone else brings legal notices, compensation claims, and unexpected financial pressure. At that point, the real importance of car insurance becomes clear. A single road incident can quickly create obligations that are difficult to manage alone.
In this blog, you will learn how third-party online cover supports legal safety, what it includes, and why securing it online is a smart first step.
Why Third-Party Insurance is Legally Mandatory
Indian motor law requires vehicles used on public roads to carry third-party liability cover. The intent is to protect the public by ensuring there is a recognised route for compensation when a vehicle causes harm to others.
If a vehicle is driven without this cover, penalties can apply, and the owner may have to pay the compensation amount personally if legal liability is decided against them. This helps ensure that people who suffer loss are not left without support.
How Third-Party Online Insurance Works
When third party car insurance is purchased online, the proposer shares vehicle and personal details, pays the premium, and receives the policy document in digital form. The cover applies during the policy period and provides legal liability protection for others arising from the use of the insured vehicle.
If an incident leads to a claim, the process usually involves reporting, submitting required papers, and following the steps set by the authority handling the matter.
What is Covered Under Third-Party Insurance?
This cover is designed to pay for losses suffered by others when legal liability is established. The response depends on the policy terms, the evidence, and the decision made during the claim proceedings.
Bodily Injury to Third Party
If someone else is injured in an accident involving the insured vehicle, the policy can cover the insured person’s legal liability. Compensation is assessed using medical records and other supporting documents, along with findings on responsibility. Payment is made based on the final compensation amount decided in the case, as per the policy terms.
Property Damage
If another person’s property is damaged, the policy can respond to the insured person’s liability for that loss, within the limit mentioned in the policy. The amount is generally based on documents that support ownership and the assessed repair or replacement cost. Timely reporting and clear paperwork can reduce delays in assessment.
Legal Support During Claim Proceedings
Third-party claims can involve notices, hearings, and filings because they focus on legal liability. Under the policy terms, the insurer may assist in organising documents and managing parts of the defence process through appointed representatives. This can support orderly communication and reduce missed deadlines.
What is Not Covered
Third-party cover is narrow, so some common expenses are excluded. These exclusions are common, but the exact details depend on the policy terms.
● Damage to the insured vehicle is not covered, including repair costs.
● Loss or damage to the insured person’s belongings is not covered.
● Injury cover for the owner-driver or passengers is typically separate.
● Claims linked to use that breaches policy terms may not be payable.
● Contractual promises beyond legal liability are generally not included unless stated.
Why Buying Online Strengthens Legal Safety
Buying online does not change legal duties, but it can make compliance easier to maintain and easier to prove. Digital records also support clarity if cover dates are questioned after an incident.
● Digital issuance can reduce the risk of an accidental gap in cover.
● A stored e-policy can be retrieved quickly when proof is requested.
● Receipts and time stamps help confirm when the policy was active.
● Online renewals can support timely payment and avoid lapsed cover.
● Clear documents make limits and required steps easier to understand.
Conclusion
Third-party liability cover is a direct step towards legal protection because it covers losses suffered by others when a vehicle causes harm. It supports compliance and reduces the risk of penalties for uninsured driving. Buying online can help keep policy documents, dates, and receipts easy to retrieve during checks and claim proceedings. When the cover’s scope and exclusions are understood in advance, it becomes easier to stay compliant, prepared, and confident on the road.
