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Genpact propels AI-first strategy with new leadership appointments
Mumbai: Genpact (NYSE: G), a global professional services firm focused on delivering outcomes that transform businesses, has announced two new executive leadership appointments. These appointments demonstrate the company’s continued focus on strengthening its executive team with transformative digital leaders to propel the company into its next chapter of growth, leveraging data, technology, and AI-first principles.
Vipin Gairola has been appointed Genpact’s global operating officer and is leading the charge of transforming service delivery for Genpact’s clients by leveraging AI-led solutions. As global operating officer, Gairola oversees Genpact’s global client operations, analytics, data, technology across all countries. He is part of Genpact’s Leadership Council and will lead the company’s operations and cost council. Gairola comes to Genpact from Accenture, where he served in several senior leadership roles over the past two decades. His most recent role was chief strategy officer for accenture operations.
Vidya Rao, Genpact’s chief information officer, takes on an expanded role of chief technology and transformation officer. In this role, she will be at the forefront of reimagining Genpact’s internal processes, tools, technologies, and infrastructure with an AI-first approach. Furthermore, Rao will also play a crucial role in establishing a world-class data office to fortify Genpact’s data capabilities. This will enable Genpact to harness the power of data and drive insights to guide our AI and Automation initiatives effectively and shape our internal functions for the future.
“We are excited to have highly talented and transformative individuals in key leadership roles at Genpact. Vidya and Vipin’s appointment emphasizes our ongoing strategy to re-energize our leadership team to drive us into our next chapter of growth,” said Genpact president and CEO BK Kalra. “More and more of our leadership has deep expertise in data, analytics, operations, and AI and their experience will play a pivotal role in how Genpact and our clients will do the work in an AI-driven world.”
MAM
WPP appoints Estée Lauder’s Anne-Isabelle Choueiri as chief transformation officer
Former Estée Lauder executive to lead operations, technology and culture overhaul under WPP’s three-year growth plan
LONDON: WPP has appointed Anne-Isabelle Choueiri as chief transformation officer in a newly created role tasked with delivering the group’s Elevate28 strategy.
Choueiri joins from The Estée Lauder Companies, where she led enterprise-wide strategic initiatives, including the “One ELC” operating model and major upgrades to enterprise marketing, data and analytics capabilities. She also led the redesign of enterprise technology teams and served on the company’s AI taskforce, driving AI strategy, adoption and value realisation across the business.
At WPP, she will be responsible for designing, implementing and embedding the operating model behind Elevate28, the company’s three-year growth plan unveiled in February 2026. She will lead efforts to improve innovation, efficiency and integration across WPP’s client offerings, with a focus on delivering agile, outcome-driven solutions and measurable growth.
Choueiri will oversee organisational transformation across the group, working closely with product and enterprise technology teams to deploy AI, data and technology to build new capabilities and improve operational performance. She will also work with the people function to embed cultural change, strengthen an agile performance mindset and support talent development across the organisation.
Before joining Estée Lauder, she held senior roles across consulting and digital agencies, including at Accenture, Masaï (a Bain & Company spin-off), and Kearney, with experience spanning strategy, data and digital marketing transformation.
Cindy Rose, chief executive officer of WPP, said Choueiri brings a strong track record of leading large-scale transformation across operations, technology and culture, adding that her appointment will help accelerate the group’s next phase of growth under Elevate28.
Choueiri said WPP’s strategy represents an ambitious opportunity to reshape how the company operates and delivers for clients, adding that she looks forward to building integrated solutions and fostering a culture of innovation and change.
She will be based in New York and will join WPP’s executive committee.
